Healthcare Patient Experience Solutions
Digitize check-ins, arrivals, and queuing with online appointments and check-in kiosks to cut wait times, decongest lobbies, and elevate patient experience in healthcare.
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Enhanced Patient Experience
Patient flow for modern healthcare
Wavetec’s healthcare patient experience solutions orchestrate hospitals and clinic workflows, from check-ins and arrivals to calling and discharge. The platform combines appointment scheduling, virtual/linear queuing, check-in kiosks, and digital signage systems to coordinate traffic and communicate ETAs. Research on the digital front door shows patients value mobile check-in and real-time updates. Forrester HL7 FHIR integration keeps EMR/EHR data in sync, and HIPAA Security Rule controls protect patient information. hl7.org+1 Routing adapts by department and urgency; dashboards track wait time, service time, no-shows, and abandonment.
Patient Flow Challenges
Hospitals and clinics struggle to unify patient journey management across emergency rooms, labs, and pharmacies while maintaining compliance and fairness.
Waiting Room Congestion
Peaks in hospitals, clinics and pharmacies pack waiting rooms; staged arrivals, reminders, and mobile queue updates smooth demand and reduce on-site lines. Forrester
Call-Forwarding Gaps
Standalone kiosks and counters cause confusion and chaos; one linear queue with real-time status keeps the waiting room orderly and predictable. Forrester
Patient-Flow Blind Spots
Without real-time AWT/AHT, no-show, and SLA by clinic, teams can’t balance rooms or staff. Deploying hospital-wide flow programs materially reduces wait times. McKinsey & Company+1
Enhanced Customer Experience
How It Fits Together
Core modules coordinate arrivals, check-in, and calling – integrated with EMR/EHR systems and ensure HIPAA-aligned governance.
Appointment Scheduling
Online booking with SMS/WhatsApp reminders, waitlists, and no-show back-fill; blends with walk-ins to smooth OPD peaks.
Check-in Kiosk
Self-service patient intake where patients check in on their own, confirm appointments, scan ID and insurance, complete payment, and receive a ticket.
Virtual Queuing
Patients join remotely via web, WhatsApp or kiosk and receive real-time status/ETAs to reduce lobby density and perceived waits.
Measured Improvements
Use reminders, staged arrivals, and real-time mobile updates to cut waits and raise utilization across hospitals, pharmacy, labs, and clinics.
33%
Reduced average wait times. mckinsey.com
24%
Reduction in no-show rate journals.plos.org
30%
Higher patient satisfaction
Core Technologies For Care
WhatsApp Queuing
Join, pause, or resume the queue from WhatsApp with real-time position updates to reduce patient anxiety.
UNO-Q Linear Queuing
Structured first-come/first-served flow with SLA routing and live call forward for rooms/counters.
Patient Feedback System
Kiosk/QR/WhatsApp CSAT/NPS with comments with dashboards delivering insights to improve patient service.
Ticketing Kiosk
Patients arriving without appointments print a ticket, join the same queue as scheduled visits.
Digital Signages
Queue updates on digital signage screens, with LCD/LED counter displays at rooms and counters to guide patients across the hospital.
Queue Management System
Complete hospital queue management to improve patient flow and cut waiting room times.
Integrations
Seamless Integrations & Regulatory Compliance
Our platform connects with leading industry systems while fully adhering to global standards, ensuring security and seamless operations for our clients.
Where It Applies
Smart routing, SLAs, appointments, and signage to core workflows and peak patterns across patient-centered care settings.
Hospitals
The hospital queue management system blends appointments with walk-ins, pre-validates documents, and protects consultation SLAs, so patients get clearer expectations and shorter waits.
Emergency Department
Route non-urgent cases to the right desks and display realistic ETAs; calmer queues reduce anxiety and improve the waiting room experience.
Clinics
Coordinate arrivals and room turnover with a clinic queue management system; clear status updates keep waits shorter and visits on time, improving patient experience.
Pharmacy
Call-forward pickups and segment repeat vs. new prescriptions to cut counter time; faster service lifts satisfaction at the end of the visit.
Laboratory
Smooth sample-collection peaks, guide patients to booths, and confirm prep steps on screen; fewer bottlenecks mean quicker patient flow.
Trusted Banking Clients & Case Studies
Wavetec enhances banking with digital queues, kiosks, and seamless experiences.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
AWT (wait), AHT (serve), abandonment, SLA hit rate, no-show rate, and CSAT/NPS-by department and daypart-to expose bottlenecks and guide staffing.
HL7/FHIR, REST APIs, and webhooks connect to EMR/EHR and departmental systems. Access uses SSO and role-based controls with audit logging.
Yes. Appointment orchestration, pre-check-in, and disciplined calling reduce average waits and lobby congestion (McKinsey flow; Forrester on mobile queues).
Cloud, on-premises and hybrid systems with high-availability and data-residency options. Timelines depend on integrations, kiosk scope, and change management.
Clear signage, language choice, and WCAG-aligned UI increase comprehension, reduce repeat queries, and support equitable access.
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