Wavetec at a Glance
Trusted by leading enterprises and public institutions to manage complex, mission-critical customer operations at national and global scale.
Who we are
About Us
Wavetec is a global technology company specializing in customer experience orchestration. We combine hardware, software, analytics, and AI to help organizations serve customers efficiently, securely, and at scale. Operating in over 75 countries, we design and deploy mission-critical solutions across physical and digital touchpoints.
Ahmed Faraz Malik
CEO & Founder
At Wavetec, customers are at the heart of everything we do and we strongly believe that our success is fuelled by the satisfaction of our valued customers. Our endeavour for excellence and passion for innovation is second to none. As one of the leaders in technology companies across the world, our commitment to provide improved value to employees, business partners, vendors and all the other stakeholders, is entwined with our corporate vision to become a leading and trusted global player in our domain. Wavetec has a history of responsible business conduct and we strongly believe that real business success is not just about profits measured in numbers but also, as importantly, about how those numbers are achieved.
Our corporate strategy reflects our commitment to sustainable business practices and balancing responsibility alongside growth and productivity. Today we have expanded into 70 countries across the globe with a vision to be present in every country on the map. With our success has come greater responsibility and hence our commitment to benefit the stakeholders therefore, we work by focusing on economic alleviation and social cohesion in the larger interest of the community we live in.
Industries
Values
The principles that guide our decisions, partnerships, and long-term growth.
Global Vision
We innovate across borders, bringing scalable solutions to diverse markets worldwide.
Innovative Spirit
We challenge the status quo to create high-impact, cost-efficient technologies.
Customer Care
We build lasting relationships through proactive service and long-term partnership.
Integrity in Action
We operate with transparency, accountability, and responsible governance.
Clientele
We partner with banks, telecom operators, healthcare providers, airlines, and public institutions to manage high-volume, mission-critical service environments.
Bank
Banorte, Mexico
Transforming customer experiences across 1500+ branches all across Mexico …
Healtcare
Nahdi, KSA
Improving patient management with meaningful analytics…
Airlines
Case Studies
The biggest international airliners trust Wavetec…
Wavetec’s queue management system gives us the visibility to reallocate resources and deliver the service our customers expect.
Andoni De Mendieta Molina
Deputy Director of Branch Management and Innovation
Integrations
Integrations
Wavetec integrates seamlessly with leading platforms and ecosystems, including Meta, Google, and AWS. Our systems align with global standards such as ISO, SOC frameworks, GDPR, ADA, and WCAG, ensuring security, compliance, and accessibility across regions.
Build better, launch faster
Our Impact
75+
Countries
10,000+
Deployments
400+
Enterprise Clients
200+
Technology and Channel Partners
Your Questions, Answered!
Everything you need to know about our solutions, deployment, and support. Can’t find what you’re looking for? Our team is here to help.
Can Wavetec solutions be cloud-based or on-premises?
Yes. Wavetec solutions can be deployed on the cloud, on-premises, or in a hybrid setup based on your IT, security, and operational needs.
Can Wavetec integrate with our existing systems?
Yes. Wavetec can integrate with backend systems, CRM platforms, kiosks, ticket printers, monitors, digital signage, and other third-party hardware or software.
What support and SLA options does Wavetec provide?
Wavetec offers remote and on-site support options, including help desk assistance, escalation processes, and SLA-based support depending on your service agreement.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
We’ll send you a nice letter once per week
Get the latest updates about our solutions, people, company, and more.
We care about your data in our privacy policy.