Airport and Airline Passenger Flow Management
Design smoother passenger journeys from curb to gate with virtual queues, appointments, kiosks and real time signage that protect on time performance.
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Passenger Flow, Made Predictable
Queue Management Solutions for Airports and Airlines
Wavetec helps airports and airlines reduce waiting, crowding and uncertainty across check in, security, lounges and boarding. Combine virtual queuing, appointment scheduling, self service kiosks and real time wayfinding to keep passenger flow steady during peaks. Teams get live visibility into demand and wait times so they can open lanes, guide passengers and reassign staff before delays build up. The result is a calmer journey, better throughput and stronger on time performance across terminals and stations.
Airport Realities Today
Passenger volumes, security complexity, and resource constraints make predictability essential from landside to airside-especially at check-in, security, and gate.
Peaks and Variability
Irregular peaks strain counters and lanes, risking delays and missed OTP targets. (McKinsey and Company)
Fragmented Systems
Legacy and siloed systems limit real-time visibility and slow turnarounds – a recurring bottleneck in airport operations analyses. (McKinsey and Company)
Experience Gaps
Unclear waits and wayfinding increase stress and complaints while visible wait information improves acceptance. (MDPI)
Solution Architecture
How It Fits Together
A modular stack that connects passenger flow, devices and real time data across the journey.
Virtual Queuing
Issue digital tickets for check in, security and lounges. Show estimated waits, reduce crowding and notify passengers when it is time to proceed.
Appointment Scheduling
Let passengers book time slots for document checks, special assistance or services. Reduce walk ups, plan staffing and smooth peaks.
Self-Service Kiosks
Speed up check in and common transactions so staff can focus on exceptions and assistance.
What Airports Achieve
Improve punctuality, throughput and passenger satisfaction while keeping operational control.
35%
Increased visitor satisfaction
24/7
Multilingual 24/7 operational capability
10%
Build your stack
WhatsApp Virtual Queuing Solution
Enable customers to join queues via WhatsApp, reducing wait times and improving experience.
Mobile-Q – Virtual Mobile Queuing App
Customers join queues from smartphones with real-time updates, improving efficiency.
Wayfinding and Status Boards
Display live queue times, capacity, and gate changes to distribute demand and guide passengers through checkpoints and boarding.
SafeQ People Counting
Monitor entrances, concourses, and lounges; feed capacity and wait models to dashboards and staffing decisions.
Customer Feedback System
Capture quick responses at check-in, security, and boarding; map trends to service improvements and ACI ASQ categories.
Ticket Dispenser
Elevate the Queuing Experience with our Customer Queue Ticket Dispenser
Integrations
Built for Aviation
Interoperable with airport standards and systems to ensure secure, compliant operations at scale.
Where it Works
Practical workflows that reduce waiting, improve flow and keep passengers informed across landside and airside.
Check-In and Bag Drop
Use appointments or virtual queues to spread arrivals. Combine kiosks and bag drop flows to shorten lines and keep desks open for exceptions.
Security and Immigration
Publish live waits, direct passengers to the right lane, and reassign staff dynamically based on demand.
Lounges
Control access with capacity and queue status, notify when space frees up and collect touchpoint feedback post-visit.
Boarding Gates
Guide groups with clear on screen instructions and keep boarding orderly when volume rises.
Disruption Recovery
Use virtual queues for rebooking desks and allow passengers to schedule help when lines surge.
Proven in Aviation
Deployed with leading airlines and airports.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
We support aviation standards such as CUSS/CUPPS and connect to DCS for check-in and reprint workflows. People-counting and signage integrations publish live waits and capacity status.
Yes. Virtual queuing and appointments distribute arrivals; live counts guide lane openings and staff reassignments-methods shown to improve acceptance and throughput in airport research. See MDPI security waiting-time and advanced lane assignment studies. (MDPI)
At key touchpoints we capture CSAT/NPS, map to ACI ASQ categories, and act on trends using real-time alerts-an approach recommended by Forrester with ACI/FeedbackNow. (Forreste
A phased rollout: discovery and workflow mapping, pilot in a zone, integrations (CUSS/CUPPS, DCS), training, and scale-out-consistent with guidance to move from pilots to operational scale in McKinsey’s smart airports. (McKinsey & Company)
Still have questions?
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