Airport Queue Management Solutions for Airlines
Design smoother journeys from curb to gate with airport-ready queueing, appointments, kiosks, and signage that scale with peaks and protect OTP.
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Passenger Flow, Made Predictable
Airport Queue Management Solutions for Airlines
Wavetec helps airports and airlines manage passenger flow across check-in, security, lounges, and boarding by combining virtual queuing, appointment scheduling, self-service kiosks, and wayfinding. Built for aviation workflows-CUSS/CUPPS, DCS connectivity, biometric e-gates, and self bag drop (SBD)-our approach reduces dwell time and supports on-time performance (OTP) by using live data to balance demand and reallocate staff, a best practice highlighted in independent airport research and consulting analyses.
Airport Realities Today
Passenger volumes, security complexity, and resource constraints make predictability essential from landside to airside-especially at check-in, security, and gate.
Peaks and Variability
Irregular peaks strain counters and lanes, risking delays and missed OTP targets. See McKinsey airport demand-spike guidance. (McKinsey and Company)
Fragmented Systems
Legacy and siloed systems limit real-time visibility and slow turnarounds – a recurring bottleneck in airport operations analyses. (McKinsey and Company)
Experience Gaps
Unclear waits and wayfinding increase stress and complaints; peer-reviewed research recommends visible wait information to improve acceptance. (MDPI)
Solution Architecture
How it Fits Together
Modular Stack That Connects Flows, Devices, and Data Across Aviation Touchpoints.
Virtual Queuing
Offer mobile tokens and timed entries for check-in, security, and lounges. Publish live waits, balance loads, and notify passengers when it’s their turn.
Appointment Scheduling
Enable advance bookings for document checks, ancillary services, or special assistance. Reduce walk-ups, segment by need, and align staffing to expected arrivals.
Self-Service Kiosks
Accelerate CUSS check-in, boarding-pass reprint, and bag-tag flows integrated with DCS and identity checks, freeing staff for exception handling.
What Airports Achieve
Measurable improvements across punctuality, throughput, and satisfaction – while maintaining compliance and operational control.
35%
Increased visitor satisfaction
24/7
Multilingual 24/7 operational capability
10%
Build your stack
WhatsApp Virtual Queuing Solution
Enable customers to join queues via WhatsApp, reducing wait times and improving experience.
Mobile-Q – Virtual Mobile Queuing App
Customers join queues from smartphones with real-time updates, improving efficiency.
Wayfinding and Status Boards
Display live queue times, capacity, and gate changes to distribute demand and guide passengers through checkpoints and boarding.
SafeQ People Counting
Monitor entrances, concourses, and lounges; feed capacity and wait models to dashboards and staffing decisions.
Customer Feedback System
Capture quick responses at check-in, security, and boarding; map trends to service improvements and ACI ASQ categories.
Ticket Dispenser
Elevate the Queuing Experience with our Customer Queue Ticket Dispenser
Integrations
Built for Aviation
Interoperable with airport standards and systems to ensure secure, compliant operations at scale.
Where it Works
Practical flows that reduce dwell time and uncertainty across landside and airside.
Check-in and Bag-drop
Offer appointments or virtual tokens to smooth peaks; combine kiosks (CUSS) with SBD to shorten queues and free desks.
Security and Immigration
Publish live waits, direct passengers to the right lane, and reassign staff dynamically based on demand.
Lounges
Control access with capacity and queue status; notify when space frees up; collect touchpoint feedback post-visit.
Boarding Gates
Guide groups by zone with status boards; integrate biometric e-gates to reduce manual checks and missed calls.
Disruption Recovery
Use virtual queues for rebooking and service desks; allow customers to schedule assistance via WhatsApp Appointment when lines surge.
Proven in Aviation
Deployed with leading airlines and airports.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
We support aviation standards such as CUSS/CUPPS and connect to DCS for check-in and reprint workflows. People-counting and signage integrations publish live waits and capacity status.
Yes. Virtual queuing and appointments distribute arrivals; live counts guide lane openings and staff reassignments-methods shown to improve acceptance and throughput in airport research. See MDPI security waiting-time and advanced lane assignment studies. (MDPI)
At key touchpoints we capture CSAT/NPS, map to ACI ASQ categories, and act on trends using real-time alerts-an approach recommended by Forrester with ACI/FeedbackNow. (Forreste
A phased rollout: discovery and workflow mapping, pilot in a zone, integrations (CUSS/CUPPS, DCS), training, and scale-out-consistent with guidance to move from pilots to operational scale in McKinsey’s smart airports. (McKinsey & Company)
Still have questions?
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