AI-Powered Customer Journeys for Modern Banking
Leverage artificial intelligence to transform banking experiences. Automate service, predict customer needs, and deliver seamless interactions across every branch and digital channel.
We’ve worked with some great companies
Industries We Serve
Banking Solutions
Wavetec helps banks enhance customer experiences using queue management, self-service kiosks, ATMs, analytics, and AI to streamline operations.
Banking Challenges
Banks face pressure to deliver faster, personalized experiences while reducing costs, managing queues, ensuring service consistency, and improving overall performance
Long Queues
Long waiting times frustrate customers and reduce satisfaction, impacting both in-branch and digital experiences.
Inconsistent Service
Variations in staff performance create unpredictable experiences, undermining trust and service quality.
Limited Insights
Lack of analytics prevents banks from optimizing resources, measuring performance, and improving operational efficiency.
Enhanced Customer Experience
Integrated Banking Solutions
Banks can enhance efficiency, reduce wait times, and deliver consistent, data-driven service across channels.
Queue Management
Whether you have a few branches or hundreds, our queue management system ensures smooth customer flow and reduces waiting times across all locations.
Self-Service Kiosks
Whether customers prefer in-branch or digital interactions, our kiosks provide fast, independent, and intuitive service experiences that enhance satisfaction and efficiency.
Analytics & AI
Whether monitoring one branch or an entire network, our analytics and AI tools provide actionable insights to optimize operations and predict customer needs.
Proven Business Impact
Wavetec’s integrated CX solutions enable banks to achieve measurable improvements in efficiency, compliance, and customer satisfaction across every branch and digital channel.
40%
Reduced average wait times
25%
Increase in staff productivity
30%
higher customer satisfaction
Digital Transformation Solutions
WhatsApp Virtual Queuing Solution
Enable customers to join queues via WhatsApp, reducing wait times and improving experience.
Mobile-Q – Virtual Mobile Queuing App
Customers join queues from smartphones with real-time updates, improving efficiency.
UNO-Q Linear Queuing
Single-line system that streamlines customer flow and reduces wait times.
SafeQ People Counting
Monitor foot traffic in real time to optimize space and service.
Customer Feedback System
Collect and analyze customer feedback in real time to improve service quality.
Ticket Dispenser
Automate ticket issuance to manage queues efficiently and reduce customer wait times.
Integrations
Seamless Integrations & Regulatory Compliance
Our platform connects with leading industry systems while fully adhering to global standards, ensuring security and seamless operations for our clients.
Use Cases Workflows in Banking
Explore how Wavetec enhances branch operations, customer engagement, and service efficiency through digital queues, self-service kiosks, and omnichannel banking workflows.
Pre-Arrival Scheduling
Clients book appointments online or via WhatsApp, choosing branch, time, and service, reducing waiting times and improving customer experience.
Arrival and Check-In
Customers join virtual queues or WhatsApp queues, check in via QR codes or apps, and receive real-time notifications of their turn.
Interactive Waiting
Digital signage guides and informs clients while they wait, keeping them engaged and enhancing branch experience.
Self-Service Transactions
Kiosks allow cash deposits, card issuance, and cheque processing, automating routine tasks and freeing staff for complex requests.
Post-Visit Insights
Feedback collection, people counting, and reporting dashboards enable banks to optimize operations and improve customer journey management.
Trusted Banking Clients & Case Studies
Wavetec enhances banking with digital queues, kiosks, and seamless experiences.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
Wavetec allows banks to monitor customer wait times, transaction throughput, appointment adherence, and satisfaction metrics, provide real time dashboards to optimize branch efficiency and customer experience.
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Still have questions?
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