Queue Management System for Modern Service
Orchestrate walk-ins and appointments with an enterprise-ready platform that streamlines check-in, keeps customers informed, and equips teams with live insights to improve customer journeys.
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Phygital CX Platform
Optimize Queues and Journeys
Standardize customer flow from pre-arrival to post-service with integrated software, kiosks, and analytics built for global scale, secure integrations, and accessibility.
Smarter Queues
A centralized queue management system brings order to walk-ins, appointments, and remote check-ins, so customers always know where they stand and staff can focus on serving, not managing lines.
Real-Time Monitoring
Track arrivals, wait time, service time, and throughput with live dashboards that help managers rebalance counters and prioritize high-impact queues.
Seamless Integration
Connect to CRM, POS, ERP, and messaging via APIs/SDKs to sync profiles, tickets, notifications, and feedback across systems with consistent data flow.
Flexible Deployment
Deploy cloud or on-prem with role-based access, SSO, audit trails, and localization for languages, formats, and regulatory contexts supporting multi-region use.
Key Features & Capabilities
Mapping Customer Journeys
Optimize queuing experience, reduce customer churn, minimize wait times, and enhance service delivery by analyzing customer touchpoints and keeping them informed throughout the journey.
Appointment Scheduling
Book, check-in, and schedule appointments seamlessly via a cloud-based scheduling solution integrated into queue management to minimize wait times and increase staff productivity.
Real-time queue monitoring ensures optimal service efficiency even with higher customer footfall, with a robust approach to reducing overcrowding in waiting areas.
Self Check-in Kiosks
Streamline customer service with self check-in kiosks to improve operational efficiency, keep customers informed and let them control their waiting experience.
AI-Powered Analytics
Monitor wait time, service time, abandonment, customer satisfaction (CSAT), and throughput; compare branches with role-based dashboards and exportable reports for BI.
Benefits & Outcomes
Shorter Waits
AI-powered routing and smarter queue workflows reduce handling time, cut perceived waiting, and lift customer satisfaction across branches and digital channels. McKinsey & Company+1
Improved Staff Productivity
Empower staff with the right information at the right time to delight customers, improving staff efficiency and productivity.
Reduce Customer Uncertainty
Manage customer expectations by keeping them informed and engaged via real-time updates through notifications and messages.
Deeper Insights
Standardised KPIs, dashboards, and benchmarking across locations provide clearer visibility into performance and support continuous improvement programmes in service operations. gartner.com+1
Lower Costs
Data-driven, agile service operations streamline workflows, shorten resolution times, and trim operating costs while maintaining a consistent experience at scale. BCG+1
Where Queue Management Makes an Impact
Banking & Financial Services
Standardize branch flows, prioritize high-value services, and integrate teller systems for faster throughput, and reduce lobby congestion.
Healthcare & Hospitals
Coordinate outpatient visits and diagnostics with appointments, check-in kiosks, and live wait boards for families and staff.
Government Services
Manage citizen services with transparent queues, multilingual signage, and accessibility compliance across service centers.
Telecom
Orchestrate sales, service, and device-support queues across branches while syncing tickets with CRM, OSS/BSS, and field teams.
Retail
Manage checkout, customer service desk, and fresh counter queues to reduce waiting times and keep store traffic flowing smoothly.
Education & Student Services
Streamline student services, enrollment, and finance offices with virtual queuing and mobile updates during peak academic cycles
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
This system quantifies queuing demand for your business, such that your staff can be made aware in real-time and make adjustments to their service dispensation
On-premises, cloud and hybrid deployments are supported.
Controls include granular permissions, auditability, and accessibility support (WCAG). Aligned to ISO 27001 and SOC 2 readiness.
Scope varies by integrations and locations. Pilots can start quickly; multi-branch rollouts follow a phased plan.
These solutions give your business valuable information about customer journeys, service touchpoints, peak hours, etc., so you can make more informed staffing and management decisions.
Still have questions?
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