Self-Service Ticketing Kiosk
Deploy a self-service kiosk ticketing system that streamlines walk-in queues, reduces crowding, and seamlessly integrates with your enterprise queue management system.
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Built For Secure, Orderly Queuing
Wavetec’s self-service ticketing kiosks include desktop and floor-standing dispensers with industrial touchscreens, peripherals, and displays that create a structured, now-serving experience across branches.
Smart Ticketing Kiosks
Give every walk-in a simple, fair way to join the queue with self-service ticketing kiosks that remove confusion at reception and keep service areas calm.
Fast Self Check-In
Customers walk in, tap the touchscreen, choose a service, and receive a ticket in seconds, so queues start organised and staff can focus on serving.
Clear Queue Guidance
Each ticket updates connected displays and teller terminals, clearly showing which number is being served next and where customers should go in the service area.
Flexible Kiosk Placements
Choose from a range of floor-standing kiosks, configured with printers, ADA modules, readers, and connectivity to match your environment and regulatory needs.
Key Features & Capabilities
Modular Kiosk Portfolio
Choose compact desktop ticket dispensers or floor-standing M-18, M-13, and F-19 self-ticketing kiosks with capacitive touch screens and robust enclosures for banks, hospitals, clinics, government offices, and retail service centres.
Ticketing Displays
Issue clear numbered tickets and guide customers with queuing displays, digital signage, and teller calling terminals that show active ticket numbers, counter assignments, and service messages for fair, transparent queuing.
Peripherals and Hardware Options
Add biometrics, cameras, magstripe and chip card readers, QR and barcode scanners, or OCR readers for identification and segmentation. ADA options such as braille, headphone jacks, and buttons support accessible experiences.
Multi-Channel Integration
Integrate ticket dispensers with Wavetec’s queue management system so ticket data flows to counters, reporting, and central operations, and connect with virtual queuing, mobile queuing app, and online appointment scheduling software.
Security and Network Readiness
Deploy hardware designed for secure banking, healthcare, and government networks, with hardened operating systems, controlled device profiles, and centralized configuration that supports institutional security and audit requirements across locations.
Benefits & Outcomes
Organize Walk-In Queues
Issue tickets in arrival order and displaying “now serving” numbers, reducing disputes and crowding at service counters, consistent with smart queue management deployments (IJRTI).
Improve Perceived Fairness
Customers can sit or move freely while waiting for their number, reflecting findings on FIFO ticket queues and invisible queues in physical environments.
Increase Staff Productivity
Give tellers a clear view of the next ticket and service type, supporting smoother throughput and more predictable workloads in high-footfall branches (IJRTI).
Enhance Customer Experience
Create a memorable experience from the moment visitors take a ticket, with clear numbers, on-screen directions, and audible calls that make waiting feel fair and predictable.
Omnichannel Customer Journey
Use ticketing kiosks as the starting point for omnichannel CX, connecting walk-ins to mobile, remote, and appointment journeys that drive growth and lower service costs (McKinsey).
Where Ticketing Kiosks Make an Impact
Banking & Financial Services
Standardise queue ticketing across branches, priority banking zones, and teller lines using take-a-number machines connected to central queuing, and explore our banking digital solutions.
Healthcare & Hospitals
Use ticket dispensers in clinics, outpatient departments, laboratories, and pharmacies so patients and caregivers wait more comfortably while staff manage sensitive flows more predictably.
Government Services
Deploy take-a-number systems in municipal offices, licensing centres, embassies, and DMVs to minimise crowding and bring transparency to high-volume public-sector service queues with government and public sector solutions.
Telecom
Segment sales and support queues in busy telecom stores by issuing tickets and directing customers via signage and counter displays for a structured in-store experience.
Education & Universities
Manage queues for admissions, registration, financial aid, and student service centres with clearly numbered tickets and centralized displays, reducing corridor congestion during seasonal peaks.
Retail
Support service desks and pickup points with ticketing kiosks so shoppers keep browsing while holding their place in line with our WhatsApp virtual queuing solution.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
A ticketing kiosk is a self-service device that issues queue tickets to customers when they arrive at a branch. It captures basic information, assigns a number, and connects to the queue management system so visitors are served in the correct order while staff and displays always know who is next.
When integrated with Wavetec software, you can track ticket volumes, wait times, service times, abandonment, and service-level performance by branch, counter, or service type. These metrics help operations teams identify bottlenecks and plan staffing more effectively.
Ticketing kiosks connect to Wavetec’s queue management platform via secure network links. They can work alongside mobile queuing app, virtual queuing, WhatsApp appointment management, and WhatsApp marketing conversations to coordinate walk-in, remote, and campaign-driven traffic.
The kiosks themselves are hardware endpoints that connect to your chosen deployment model. Wavetec solutions can be implemented in cloud, hybrid, or on-premise architectures, subject to your security and regulatory requirements.
Timelines depend on the number of locations, integrations, and custom hardware options. Many organisations start with a pilot, validate stability and experience, then roll out kiosks and displays across their network in phases.
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