Empower Customers with Self-Service Kiosk Software
Simplify transactions, automate workflows, and deliver 24/7 service through Wavetec’s secure, fully integrated kiosk software built for banking, telecom, and retail environments.
Trusted by global enterprises
Self-Service Kiosks
Powering Seamless Self-Service Journeys
Wavetec’s Self-Service Kiosk Software combines hardware, workflows, and data analytics into one modular platform. Integrated with ViaOS, it enables cheque-deposit, SIM-dispensing, and account-opening kiosks—empowering organizations to deliver secure, always-available services across banking, telecom, and retail locations worldwide.
Turn Data Into Insights
Spectra empowers organizations to monitor customer flow, optimize service
operations, and make smaller, data-driven decisions in real time.
Real-Time Monitoring
Gain instant visibility into kiosk uptime and transactions via centralized dashboards that help reduce queues and boost throughput (McKinsey, 2023).
Seamless Integration
Connect to ViaOS, CRMs, and ERPs, unifying Queue Management System and Customer Feedback terminals for one operational view.
Flexible Deployment
Deploy on-premises or private cloud with regional compliance and modular scalability.
Key Features & Capabilities
Multi-Kiosk Management
Manage an entire kiosk fleet from one console. Automate software updates, device health checks, and performance alerts through secure remote access and audit logging.
Payment & Transaction Modules
Support card, cash, and digital payments through receipt printers, cash recyclers, and card readers. Configurable APIs ensure seamless integration with existing payment gateways and CRMs.
ViaOS Integration Platform
Link kiosks with Wavetec’s ViaOS to monitor analytics, content, and device events. Real-time synchronization enables unified dashboards and remote configuration.
Security & Compliance
Uses encrypted APIs, role-based access, and centralized authentication aligned with ISO 27001 and regional data-protection standards.
Touchscreen UX Framework
Accessible multi-language interfaces optimized for faster, intuitive navigation and ADA/WCAG 2.1 compliance.
Benefits & Outcomes
Reduced Waiting Times
Self-service automation reduces wait times and improves service throughput, increasing transaction efficiency
New Cross-Sell Opportunities
Extended hours and personalization create new cross-sell opportunities for banks and retailers (Deloitte, 2023).
Lower Operational Costs
Centralized device monitoring lowers operational costs through proactive maintenance
Enterprise Grade Encryption
Enterprise-grade encryption enhances customer trust and regulatory compliance.
Feedback Driven Experience
Embedded feedback loops elevate satisfaction and loyalty
Where it Makes an Impact
Banking & Financial Services
Automate account-opening and deposits using smart kiosks integrated with Queue Management System.
Healthcare & Hospitals
Enable patient registration, billing, and wayfinding through secure touch kiosks integrated with Digital Signage Solution.
Government Services
Deploy document and payment kiosks connected with Customer Feedback Solutions.
Telecom & Retail
Simplify SIM dispensing and top-ups using Digital Signage Solution.
Education & Universities
Use kiosks for admissions and fee payments linked with WhatsApp Queuing.
Hospitality & Travel
Deliver self-check-in and cashless experiences through Cash to Card Kiosk.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
ViaOS provides dashboards showing uptime, transaction volumes, and device health, helping teams monitor network performance in real time.
Yes, secure APIs enable integration with CRMs, ERPs, and other Wavetec platforms such as Queue Management and Customer Feedback Solutions.
Available on-premises or private cloud to align with compliance, data sovereignty, and scalability needs.
All data is encrypted in transit and at rest, with audit logging and multi-factor authentication ensuring integrity.
Typical deployments take 6–8 weeks including integration, training, and testing.
Still have questions?
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