WhatsApp Queue Management System
Let customers join queues remotely through WhatsApp, receive live updates on their turn, and arrive just in time while you control occupancy, staffing, and service levels across locations.
Trusted by 4,000+ companies.
WhatsApp Queuing
Be Where Your Customers Are
Wavetec’s WhatsApp Queuing Solution extends your queue management system so customers take a ticket via WhatsApp, track their turn, and wait away from crowded lines.
Transform Your Customer Journey
WhatsApp Virtual Queuing arms your management with the relevant tools needed to reduce customer wait times, increase employee efficiency and business productivity while enabling a memorable customer experience.
Real-Time Monitoring
See live queue lengths, ticket status, and service performance for every branch, so managers can react quickly to peaks, adjust staff, and maintain fair waiting experiences.¹³
Seamless Integration
Connect WhatsApp ticketing with your core queue management system, digital signage, and feedback system so tickets, calling, and notifications stay in sync across all channels.
Ease Of Deployment
Roll out WhatsApp queuing across a single store or hundreds of locations with configurable customer journeys tailored to different industries.
Key Features & Capabilities
WhatsApp Ticketing
Customers scan a QR code, tap a link, or message a displayed number to open a WhatsApp chat and request a ticket. A virtual ticket is assigned and confirms their place in the queue without requiring any additional app or login.
Live Queue Status & Notifications
Customers receive WhatsApp messages about their position in queue, estimated waiting time, and when to approach the counter. Clear, timely information helps reduce uncertainty and perceived waiting time, which are key drivers of satisfaction and perceived service quality.
Digital Signage & Lobby Integration
Keep visitors informed with a fully integrated, in-branch digital signage. Ensure ticket numbers and counter calls are displayed alongside promotional content, supporting a smooth, branded lobby experience.
Feedback and Campaigns on WhatsApp
Customers can be invited to share feedback post-service via WhatsApp, or receive targeted campaigns, updates, and service notifications. Integration with Wavetec’s Customer Feedback and digital signage platforms enables closed-loop journeys that collect insights and deliver contextual messages at every visit.
Spectra Analytics & Dashboards
Our analytics dashboard aggregates WhatsApp ticket data alongside other queues, channels, and branches. Managers access dashboards to review wait times, abandonment, walkaways, and visit patterns, using data-driven insights for informed decision making.
Benefits & Outcomes
Reduce Lobby Congestion
Reduce on-site congestion and perceived waiting times by shifting queues into WhatsApp, enabling customers to wait where they feel comfortable while service-level interventions shorten and stabilise waits.²³
Improve Customer Satisfaction
Strengthen customer satisfaction by offering a familiar, low-friction way to join queues and receive updates, without forcing app downloads, new logins, or complex registration flows.¹³
Flexible Deployments
Deploy quickly with minimal hardware and reuse your existing displays, networks, and analytics stack, avoiding the cost and complexity of building and maintaining bespoke queueing apps from scratch.⁵
Where WhatsApp Queuing Can Help
Banking & Financial Services
Allow customers to join teller or advisor queues via WhatsApp before entering the branch, helping manage lobby occupancy, priority routing, and service transparency across busy networks.
Healthcare & Hospitals
Use WhatsApp to route patients to registration, pharmacy, or billing queues, reducing crowded waiting rooms and giving staff more predictable, manageable flows in outpatient and ambulatory areas.
Government Services
Offer WhatsApp queuing for ID, licensing, and permitting counters so citizens can secure a place in line, receive clear instructions, and arrive just in time, improving fairness and trust.
Telecom
Let customers join telecom store queues via WhatsApp for upgrades, repairs, activations, and support, and sync with apps or portals to manage walk-ins and appointments together.
Retail
Use WhatsApp to let shoppers join service, click-and-collect, and returns queues before arriving, smoothing peak footfall and coordinating with in-store appointment and walk-in flows.
Education & Universities
Digitise queues for admissions, registrar, and student services, enabling students to join lines via WhatsApp during peak periods and reducing long physical lines on campus.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
It is an online queuing channel that lets customers use WhatsApp to request a ticket, join a service queue, and receive updates on their turn, instead of standing in a physical line.¹
WhatsApp virtual queuing focuses on managing current visits and live queues; WhatsApp appointment booking manages time-slotted future visits. The two can be integrated so appointments convert into tickets when customers arrive.
Deployments are typically cloud-based, with regional hosting options and encryption in transit. Access is controlled via role-based permissions and central administration for templates, flows, and channels, consistent with modern IAM practices.⁶
Still have questions?
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