Gain Mobile Queuing App for Virtual Branches
Let customers join virtual queues from their mobile phones while you monitor branch traffic, wait times, and service performance in one real time dashboard.
Trusted across 90 countries.
Simplify Queue Experience
Optimize queues with mobile-first
MobileQ is Wavetec’s mobile-integrated queue management system that minimises waiting times, streamlines customer flow, and lets customers virtually join a queue before physically arriving at your branch.
Empower Data-Driven Decisions
MobileQ enables businesses to manage customer flow, minimize wait times,
and offer real-time status updates for a better experience.
Real-Time Analytics
Track live queue data to help supervisors adjust staff and service points before bottlenecks affect customer experience.
Seamless Omnichannel Integration
Integrate MobileQ with ticketing kiosks, POS, CRM, and digital signage for a seamless, omnichannel customer journey and consistent updates across branches.
Customizable Deployment
Deploy as a white-label app or SDK, supporting multi-branch brands, multilingual interfaces, and customizable workflows.
Key Features & Capabilities
Remote Queue Joining
Allow customers to find the nearest branch, select services, and join a virtual queue from their phones. MobileQ combines remote and walk-in tickets, displaying wait times, service times, and real-time queue status for smooth management.
Omnichannel Notifications
Keep customers updated with SMS, email, push, and WhatsApp notifications on ticket status and queue progress. Alerts reduce missed turns and walkaways for a seamless, contactless experience.
Branch & Journey Intelligence
MobileQ integrates with Spectra analytics to centralize data, helping teams analyze wait times, service performance, and trends for data-driven staffing decisions.
Integrations & Open APIs
Integrate MobileQ with Wavetec’s systems using secure APIs, extending journeys with virtual queuing and online scheduling for seamless channel transitions.
Security & Compliance by Design
MobileQ is built on Wavetec’s platform with encryption, role-based access, and ISO 27001/SOC 2 compliance. These frameworks ensure robust protection in regulated environments.
Custom Branding & UX
White-label MobileQ to match your brand with customizable journeys, languages, logos, and themes. Tailor flows for various sectors while ensuring consistent design across mobile, kiosks, and service counters.
Benefits & Outcomes
Reduce Actual and Perceived Wait Times
By letting customers queue remotely, view accurate estimates, and arrive just in time, shorter waits significantly improve satisfaction.
Lower Walkaways and No-Shows
Proactive reminders and easy rescheduling through digital appointment systems reduce no-show rates, staff workload, and waiting times with self-service options.
Improve Staff Productivity and Allocation
By combining mobile and on-site traffic into one view, smarter staffing decisions are supported by optimization research on patient flow and waiting times.
Increase Satisfaction with Transparent Waiting
Offering contactless queuing and clear updates helps manage expectations, leading to higher satisfaction by communicating expected wait times effectively.
Support Long-term CX Transformation
Feeding queue metrics into enterprise analytics can boost satisfaction by 15–20% and reduce service costs by 20–40% through digital customer-experience transformations.
Where MobileQ Makes an Impact
Banking & Financial Services
Blend mobile, appointment, and walk-in traffic to boost branch productivity and customer experience with our digital banking solutions.
Healthcare & Hospitals
Enable patients to wait safely, receive updates, and coordinate appointments, improving hospital management of outpatient and pharmacy flows.
Government Services
Offer citizens remote check-in and status updates in high-demand offices, enhancing government and public sector solutions focused on accessibility and efficient service.
Telecom
Manage sales and service queues in busy stores by integrating MobileQ with linear queuing and digital signage, keeping customers informed wherever they wait.
Retail
Reduce abandoned baskets by allowing shoppers to browse while holding their place in a virtual line, especially with our WhatsApp virtual queuing solution.
Education & Universities
Streamline admissions and student services by allowing students to join queues via mobile and receive timely alerts, eliminating the need to wait in corridors.
MobileQ helped us move from crowded waiting areas to predictable, data-driven queues. Customers appreciate the transparency, and our teams finally have the visibility they need to plan.
Head of Customer Experience
Frequently Asked Questions
Everything you need to know about the solution.
MobileQ tracks queue length, wait times, service times, ticket volumes, show rates, and walkaways. When connected to Spectra analytics, it enables branch benchmarking, trend monitoring, and data export for deeper performance analysis.
MobileQ is built on Wavetec’s secure CX platform with encryption, role-based access, and audit logging. Our security controls align with ISO 27001 and SOC 2, and ISO frameworks support healthcare regulations like HIPAA (BSI).
Timelines depend on the number of branches, integrations, and customization. Many organizations begin with a pilot in one region or business line, validate performance, and then scale MobileQ across the network in phases.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.