Self-Service Banking Solutions for Banks
Deploy secure ATMs, and kiosks that integrate with core banking, improve uptime, and streamline operations with centralized monitoring, remote updates, and defined SLAs.
Trusted by 4,000+ companies.
Gold Channel Partner of NCR Atleos in Pakistan
Optimize Branch Self-Service Performance
API-based connectivity supports cardless, contactless, and biometric journeys, with EMV/PCI controls and role-based administration.
Turn Data Into Insights
Interactive ATM UI with analytics showing uptime, transaction mix, alerts, and remote software update status.
Real-Time Monitoring
Track uptime, error codes, and cassette capacity in real time, enabling faster dispatch and higher availability across ATM fleets with configurable alerts and role-based dashboards.
Seamless Integration
Connect ATMs, CDMs, and kiosks to core banking via APIs for cardless, contactless, and biometric flows, with centralized control of software images, authentication, and content.
Flexible Deployment
Roll out branch, lobby, and off-site units with modular options for recyclers, deposit, and issuance—managed centrally for policy enforcement, updates, and analytics.
Key Features & Capabilities
Secure Hardware and Compliance
CEN safes, anti-skimming technology, and EMV/PCI DSS support protect transactions end-to-end. Centralized policy controls and audit logs standardize hardening across models and locations while maintaining service continuity for critical customer journeys.
Cash Handling and Availability
Cash recycler ATMs and cash deposit machines (CDMs) optimize replenishment by balancing intake and dispense. Visibility into ATM cassette capacity, with predictive alerts, reduces outages and improves servicing efficiency in high-traffic branches and off-site locations.
Customer Experience and Accessibility
Multi-touch displays, contactless card readers/NFC, and cardless journeys streamline routine tasks. Video teller/remote assistance supports escalations, while localized UI and receipt options keep experiences consistent across mixed device types and geographies.
Integration and APIs
Core banking API integration supports balance, transfers, bill pay, and card issuance workflows. Standardized interfaces simplify adding features, enable controlled remote updates, and accelerate pilot-to-scale deployments across heterogeneous fleets.
Operations and Uptime
Fleet-wide monitoring surfaces health, security events, and version drift. Configurable rules drive notifications and reports aligned to defined ATM uptime SLAs, increasing transparency on performance, incidents, and maintenance outcomes.
Benefits & Outcomes
Improved Availability and Consistency
Improve availability and service consistency via proactive alerts, remote updates, and defined ATM uptime SLAs—an approach aligned with Datos Insights’ analysis of ATM availability services. (Datos Insights)
Lower Cash Handling Costs
Reduce cash handling costs by leveraging recyclers and smarter replenishment, as RBR Data Services (Datos Insights) notes recycling cuts cash-in-transit costs. (Datos Insights)
Shorter Queues via Self-Service
Shorten queues and migrate routine transactions to self-service using cardless/contactless and biometric flows—Accenture’s 2025 Consumer Study recommends self-service kiosks in urban branches. (Accenture)
Faster Feature Rollouts with APIs
Accelerate feature rollouts with standardized APIs to core systems; Accenture highlights APIs and real-time exchange speeding onboarding and delivery. (Accenture)
Stronger Security and Compliance
Strengthen compliance posture with EMV/PCI DSS support; KPMG outlines PCI DSS v4.0 changes and gap-assessment best practices. (KPMG)
Where It Makes an Impact
Banking and Financial Services
Modernize ATM and CDM networks with secure, high-uptime operations—see our Gold Channel Partner announcement for program context. (Wavetec)
Healthcare and Hospitals
Offer bill payment, card services, and fee collection at kiosks, reducing teller load and extending hours for staff and visitors in high-traffic facilities.
Government Services
Enable secure payments, card issuance, and document fees at off-site kiosks with strong compliance controls and remote monitoring for availability and service quality.
Telecom and Retail
Support SIM, top-up, and bill pay user journeys alongside cash recycling and deposit; centralized content distribution keeps experiences current across locations.
Education and Universities
Deploy self-service for cash services, fees, and card issuance at campus hubs; analytics guide scheduling, replenishment, and fleet placement.
Hospitality and Travel
Serve travelers with cardless access and intuitive UIs in lobbies and terminals—see Bank Makramah’s next-gen ATM program for a recent banking example. Read more. (Wavetec)
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
Device uptime, MTTR, cassette capacity, transaction success rate, and software version compliance. Many also track adoption of cardless/contactless journeys and location-level usage to optimize replenishment.
API-based connectivity enables balance, transfers, bill pay, and card issuance workflows. Standard interfaces simplify feature additions; centralized configuration manages authentication, routing, and service availability.
Branch, lobby, off-site, and kiosk-only sites are supported. Centralized tools handle remote updates, policy enforcement, and content distribution across mixed fleets and geographies.
Hardware includes CEN safes and anti-skimming; software supports EMV/PCI DSS and device hardening. Role-based access, encryption, and audit trails protect administration and change control.
Timelines vary by integrations and certification. Start with pilots and deployment rings; scale by geography or device type for controlled change and measurable outcomes.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.