Enterprise Digital Signage Solutions
Use Donatello digital signage to standardize in-location messaging, reduce perceived wait times, and connect branch and store screens directly to your wider customer experience strategy.
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Digital Signage Solution
Standardize Messaging Across Every Location
Donatello is Wavetec’s visual information sharing solution, combining rich media displays, LED visuals and visitor guidance technologies to occupy and inform customers before, during and after service.
Clear and Consistent Message
Connect live queue data, centralized control, and performance insights so every screen supports smoother service and better customer experience.
Live Queue Information
Connect Donatello digital signage with your queue management system so every screen shows live queue updates.
Local Flexibility
Use a centralized, cloud-ready console to maximize your multi-channel content strategy, keeping messaging consistent across locations.
Measure Impact
Combine playback reports with CX analytics to see which messages increase customer satisfaction.
Key Features & Capabilities
Centralized Content Management
Design, schedule, and approve content across every screen from one platform. Use dayparting, roles, and templates to keep global messaging consistent while giving regional teams controlled flexibility.
Flexible Media Players
Power standard displays, video walls, and LED screens with compact media players that support HD and 4K playback, remote updates, and reliable offline performance across multi-location networks.
High Impact Display Solutions
Publish dynamic content like RSS feeds, tickers, weather, time, or custom widgets to keep screens fresh. Use these elements for operational updates, visitor guidance, and informational content without redesigning the full screen.
Queue Integration
Display synchronized “Now Serving” information, ticket numbers, counter calls, and estimated wait times alongside clear instructions to reduce confusion and staff interruptions.
Secure Enterprise Platform
Operate within enterprise security frameworks using role-based access, content approvals, encrypted communication, and controls aligned to ISO 27001 and SOC 2 standards.
Benefits & Outcomes
Connected Content Strategy
Maximize your multi-channel content strategy by orchestrating campaigns across screens from one platform, delivering consistent, connected experiences customers increasingly expect across physical and digital journeys. (McKinsey)
Shorter Perceived Waits
Reduce perceived wait times by informing and engaging queuing customers with live queue status, clear instructions and distraction content on screens in waiting areas.
Dynamic Screen Content
Create dynamic content by replacing static posters with centrally managed video and data feeds updated in real time through a networked content management system. (Wikipedia)
Drive In-Store Sales
Attract attention to promotions and cross-sell or up-sell at teller lines and checkouts using in-store digital displays that have been shown to lift sales in hypermarkets.
Smarter Content Targeting
Target customers more efficiently by adjusting screen content in real-time based on branch traffic and campaigns, supporting more relevant, timely interactions across locations. (Accenture)
Where Donatello Makes An Impact
Banking & Financial Services
Standardize branch messaging, service guidance, and promotional content across teller areas and lobbies.
Healthcare & Hospitals
Share wayfinding, queue instructions, and safety notices across clinics and pharmacies where clarity matters most.
Government Services
Publish service information and visitor guidance across public offices to reduce confusion and improve flow at counters.
Telecom
Keep offers, service steps, and support guidance updated across high traffic stores and service centers.
Retail
Coordinate promotions, wayfinding, and service desk guidance across departments and store formats to keep shoppers informed.
Education and Universities
Broadcast campus updates, event communications, and student service guidance across common areas and service desks.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
Common KPIs include screen uptime, content freshness, publishing accuracy, and campaign completion by location. For operational screens, teams also track incident response time and how quickly updates propagate across screen groups.
Integrations typically use APIs, webhooks, or middleware to trigger content changes based on events or schedules. This can connect to enterprise communications tools, service systems, or internal data sources.
It is available both as a secure cloud service for scalability and as an on-premises deployment for organizations with strict data-sovereignty, latency or regulatory requirements in specific regions.
All communication between components uses encryption and authenticated access. Role-based permissions, audit trails and controlled publishing workflows help align signage operations with enterprise IT and data-protection policies.
Standard deployments typically complete within four to six weeks, depending on the number of locations, required integrations, content migration scope and training needs for marketing and IT teams.
Still have questions?
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