Laboratory Queue Management and Patient Flow
Streamline laboratory check-in, appointments, and calling with LIS-aligned workflows that reduce waits, improve TAT, and support compliance.
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Laboratory Operations
Patient Flow Made Reliable
Laboratory queue management aligns check-in, appointment scheduling, and patient calling with LIS-driven workflows to reduce wait times and improve TAT) for high-volume labs. Patients can join virtually or onsite, receive SMS updates, and be routed according to priority rules and specimen-type needs. Supervisors track throughput, service time, no-show rates, and SLA compliance across multi-site networks with clearer sample-flow visibility. Standards-based HL7/FHIR interfaces connect to LIS, HIS, and EHR vendors such as Epic and Cerner.
Why Labs Struggle
High volumes and strict compliance raise TAT and SLA risk.
Long Waits
Peaks create crowding and dissatisfaction; mobile/virtual queuing helps smooth arrivals in outpatient labs.
Fragmented Systems
Appointments, orders, and arrivals are misaligned without LIS/EHR integration.
Visibility Gaps
Limited real-time dashboards obscure bottlenecks and SLA risks across specimen-processing stages.
Seamless Patient Experience
How It Works
A modular stack that connects seamlessly to your LIS.
Take A Ticket
On-site kiosks and QR/URL entry issue secure tickets, capture identifiers, and route patients with privacy options for smoother accession intake.
WhatsApp Queuing
Messaging-based virtual tickets and reminders minimize crowding and no-shows so patients arrive “just in time.”
Virtual Queuing
Let patients join remotely, receive ETA updates, and time their arrival to reduce lobby congestion.
Recommended Capabilities
Online Appointment Scheduling
Centralize online bookings and walk-ins; expose accurate site-level capacity and align with LIS orders and phlebotomy availability.
Mobile Queuing
Streamline walk-ins and identity capture; enable remote join via smartphones with ETAs so patients arrive just in time and crowding is reduced.
Linear Queuing
Ticket-based announcements with room/bay assignment coordinate staff while protecting privacy in shared lab areas.
Spectra Analytics and AI
Monitor TAT, wait, service time, and SLA status across branches; escalate breaches quickly.
Customer Feedback System
Collect and analyze patient feedback in real time to improve service quality.
Digital Signage Solutions
Real-time screens guide patients, display queue status, and improve specimen-flow visibility across high-volume labs.
Integrations
Built for Healthcare IT
Connect via HL7/FHIR and align with laboratory standards.
Where It Fits
Practical flows across outpatient and multi-site settings.
Phlebotomy Bays
Token-based calling balances staff and rooms; privacy-aware screens display turn and bay assignment to stabilize draw cycles.
Sample Collection
Appointment and walk-in streams merge; STAT and special-needs routing preserve service quality.
Drive-up/Curb-side
Remote join and arrival messaging coordinate outdoor collection with minimal contact and safer workflows.
Outpatient Clinics
Route from clinic check-out to lab; synchronize provider orders and patient readiness.
Multi-Site Networks
Monitor performance, SLAs, and overflow rules across branches to level demand.
Trusted Healthcare Clients & Case Studies
Wavetec enhances healthcare with digital queues, kiosks, and seamless experiences.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
Wait time, service time, TAT, throughput, SLA compliance, and no-show rate. Data can export to BI tools for deeper analysis.
Standards-based HL7/FHIR interfaces exchange identifiers, orders, and visit updates. Mapping and testing are scoped per vendor and environment.
Solutions support on-premises, cloud or hybrid environments with role-based access, audit trails, and encryption. Architecture is finalized during discovery.
Configurable workflows and privacy-aware displays help align with ISO 15189, CLIA, and CAP practices. Your quality team remains the authority.
Combine virtual/onsite tickets, appointment smoothing, and clear calling. Industry analysis (Forrester) and imaging-center results (RSNA Daily Bulletin) indicate mobile/virtual queuing reduces waits.
Still have questions?
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