Government Queue Management System and Appointments
Modernize citizen services with Wavetec’s secure, AI-ready platform designed for ministries, DMVs, and public offices delivering transparent, efficient, and digital-first queuing experiences.
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Public Sector CX
Modernize Citizen Services
Wavetec helps ministries, DMVs, and municipal offices modernize citizen service. Our AI-powered government queue management system unifies virtual queuing, appointments, and digital signage to keep lines moving and set clear expectations. Secure integrations with CRMs and national ID platforms; accessibility-first UIs meet WCAG 2.1 AA. Built on ISO 27001 and SOC 2 controls. Better CX also reduces the public’s “time tax” and strengthens trust. deloitte.com
Citizen Experience Challenges
Governments face growing pressure to deliver faster, fairer, and fully digital citizen services.
Citizen Confidence
Manual ticketing creates frustration and lower trust with citizens rating governments to still be behind digital transformations in comparison to other sectors. Deloitte
Disconnected Systems
When case, ID, and appointment tools don’t share data, staff need to re-enter info, breaking journey flow, and improvement stalls. Accenture+1
Real-Time Gap
Lack of analytics prevents staff from making timely decisions; prioritizing tech that enables real-time operations is becoming crucial. gartner.com+1
Public Sector CX
Unified Queue and Appointments
A connected platform uniting queueing, scheduling, feedback, and analytics.
Appointment Scheduling
Citizens pre-book visits, receive reminders, and reschedule easily; agencies smooth service peaks and reduce idle time to maximize staff utilization.
Virtual Queuing
Join the line remotely via web/WhatsApp/kiosk; arrive only when called to reduce lobby congestion and wait anxiety.
Linear Queuing
Structured, first-come/first-served flow with clear call-forwarding and SLA rules; improves perceived fairness and counter discipline across public offices.
Proven Public Value
Transform citizen services with measurable operational gains.
30%
Reduced average wait times
20%
Increase in service capacity
35%
Higher citizen satisfaction
Digital Transformation Solutions
Spectra Dashboard
See real-time wait, serve, SLA, and abandonment in one place with AI-powered tracking of KPIs across queues.
Mobile-Q – Virtual Mobile Queuing App
Customers join queues from smartphones with real-time updates, improving efficiency.
UNO-Q Linear Queuing
Single-line system that streamlines customer flow and reduces wait times.
Digital Signage
Real-time tokens, counter calls, footfall analytics, public messages in multilingual layouts; reduces confusion and supports accessibility standards.
Customer Feedback
Kiosks/QR/WhatsApp capture post-visit citizen feedback through ratings and comments; dashboards surface trends to guide staffing, training, and policy improvements.
“Take a Ticket” Dispenser
Inclusive physical ticketing for walk-ins; aligns on-site queues with digital logic to ensure consistent triage and equity.
Integrations
Secure and Compliant
Enterprise-grade architecture built for public sector standards.
Government Applications
Deployed across ministries, DMVs, and immigration offices.
DMV Centers
Automate testing, licensing, and renewal queues to cut wait times and errors.
Municipal Offices
Manage utility, tax, and permit appointments with reminders and status updates.
County Offices
Streamline clerk, recorder, and assessor services with appointments and real-time queue visibility.
Licensing and Inspections
Coordinate applications, payments, and inspections with scheduling, routing, and alerts.
Trusted Banking Clients & Case Studies
Wavetec enhances banking with digital queues, kiosks, and seamless experiences.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
We offer REST APIs, SSO, and secure connectors for CRM/ERP, KYC, and eID databases.
Wait time, throughput, SLA compliance, CSAT, abandonment rate, and service duration.
Pilot projects can launch in 6–8 weeks; enterprise rollouts vary by scope and integration needs.
Yes, most hardware can be re-fitted with Wavetec’s software and connected to Spectra Analytics.
Yes, certified for ISO 27001 and SOC 2 and built with role-based access controls.
Still have questions?
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