Accessibility at Wavetec
At Wavetec, accessibility is a core principle of how we design, build, and deliver customer experience (CX) solutions. As a global provider of enterprise-grade CX technologies operating across 75+ countries, we believe digital and physical customer journeys must be inclusive, usable, and equitable for everyone.
Accessibility By Design
Our Accessibility Philosophy
Accessibility at Wavetec means designing phygital customer experiences that work seamlessly across digital interfaces, physical environments, and assisted service journeys.
Guidelines
Standards We Align With
Wavetec solutions are designed to align with globally recognized accessibility standards, including:
Web Content Accessibility
Guidelines (WCAG 2.1/2.2)
International guidelines for accessible digital content.
Wavetec designs web-based CX touchpoints to align
with WCAG Level AA principles where applicable.
Americans with Disabilities Act
(ADA)
Defines expectations for equal access to services. Wavetec applies ADA-informed accessibility principles across relevant digital customer interactions.
EN 301 549 (ICT Accessibility
Requirements)
European standard for accessible ICT in public-sector use. Wavetec aligns applicable solutions to support regulated and government deployments.
ISO-Aligned Inclusive Design
Practices
Structured design principles that embed accessibility into enterprise development processes. Wavetec integrates these practices across design, engineering, and delivery.
Accessibility Across Our Solutions
Virtual Queue Management Systems
- Screen reader compatibility for web-based booking and notifications.
- High-contrast UI modes and scalable text.
- Multi-channel access (SMS, mobile web, kiosks).
- Clear, plain-language messaging for instructions and updates.
Self-Service & Assisted Kiosks
- Touch interfaces with adjustable font sizes and contrast.
- Audio assistance and visual guidance options.
- Ergonomic hardware placement for wheelchair accessibility.
- Configurable workflows to support assisted service scenarios.
CX Analytics & Dashboards
- Keyboard-navigable dashboards.
- Screen-reader-friendly data visualization labels.
- Logical content structure for assistive technologies.
- Customizable layouts for different cognitive and visual needs.
AI Avatars & Digital Assistants
- Providing visual and audio-based assistance.
- Supporting multilingual and localized interactions.
- Offering consistent, non-discriminatory service delivery.
- Reducing dependency on physical counters and staff availability.
Inclusive Design by Default
Accessibility is embedded throughout our product lifecycle:
Research & Discovery
Accessibility considerations are incorporated early by accounting for diverse user needs, abilities, and service environments during solution discovery.
Design & UX
Interfaces are designed using inclusive interaction patterns, appropriate contrast, readable typography, and controlled motion to support usability for a broad range of users.
Engineering
Development practices emphasize semantic structure and accessibility-aware code to support compatibility with assistive technologies and enterprise platforms.
Testing
Accessibility is evaluated through a combination of automated tools and assistive-technology testing to identify and address potential barriers.
Deployment & Integration
Accessibility considerations are maintained across deployments and integrations, including APIs, CRMs, and third-party enterprise systems.
Our Clients
Banks can enhance efficiency, reduce wait times, and deliver consistent, data-driven service across channels.
Enterprise Trust
Enterprise Assurance & Ongoing Commitment
Wavetec delivers accessible customer experience solutions designed for enterprise and public sector environments. Accessibility is built to operate alongside security, performance, and scalability requirements while supporting long term governance, compliance, and operational resilience.
Enterprise-Grade Security & Scalability
Accessibility is delivered within ISO 27001–aligned and SOC 2–ready environments, supporting secure integrations with enterprise platforms and high-availability architectures at scale.
Continuous Improvement &
Accountability
Continuous Improvement & Accountability
Accessibility is treated as an ongoing responsibility. Wavetec continuously reviews evolving standards, incorporates stakeholder feedback, and evaluates emerging technologies through an accessibility and ethics lens.
Partnering for Inclusive CX Transformation
Wavetec works closely with banks, retailers, telecoms, healthcare providers, and public-sector organizations to design accessible customer journeys that meet both regulatory requirements and real human needs.
If you have questions about accessibility, require documentation, or want to discuss accessibility requirements for your organization, our teams are ready to help.
Your Questions, Answered!
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
How do self service solutions work?
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Can I Also Place My Self-Service Kiosk Outdoors?
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How does self service advantage customers?
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Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
We’ll send you a nice letter once per week
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