Telecom Self Service Kiosks for Growth
Automate SIM lifecycle, bill payments and KYC with secure telecom self service kiosks that reduce queues, extend retail reach and keep compliance under control.
Trusted by leading telecom brands
Telecom Kiosks
Modernize Every Telecom Touchpoint
Telecom self service kiosks from Wavetec have achieved 80% lower wait times, 50% lower operating cost and 23% higher satisfaction and self-service transactions in real telecom deployments.
Turn Data Into Insights
Telecom self-service kiosks showing SIM dispensing, bill payment and eKYC workflows on ViaOS dashboards for store managers.
Standardize SIM and ID Flows
Define consistent SIM dispensing kiosk and SIM registration & verification kiosk journeys, with eKYC checks, ID document scanner steps and biometric scanner prompts embedded in every workflow from day one.
Connect to Telecom Core Systems
Use ViaOS self-service kiosk software to integrate kiosks with telecom CRM, billing, number inventory and fraud systems, so customer profiles, usage history and limits are always enforced consistently.
Anticipate Issues
Remote monitoring and telemetry dashboards flag abnormal self-service KPIs, hardware status and stock levels early, helping teams resolve incidents before queues build or service availability is impacted. (Wavetec)
Key Features & Capabilities
SIM Dispensing & Issuance
Deploy SIM dispensing kiosks that securely manage end-to-end SIM vending, from number selection to activation. Customers complete digital forms, scan ID or passports and pass biometric checks before cards are dispensed, while core systems validate eligibility, limits and required disclosures. (Wavetec)
SIM Registration & KYC
Automate SIM registration and verification journeys with configurable eKYC, combining ID document capture, face matching, liveness checks and sanctions logic so each activation meets local regulation without overloading front-line teams or exposing the organization to inconsistent, error-prone manual checks everywhere.
Payments and Top-Ups
Offer bill payment and prepaid top-up transactions at kiosks, supporting cash acceptance, EMV / PCI-DSS compliant card terminals and mobile wallet QR flows so customers clear dues and recharge balances long after staffed store hours end, every day, across locations.
Security, Biometrics & Fraud
Equip kiosks with biometric scanners, cameras and sensors to reinforce SIM KYC, prevent impersonation and flag suspicious patterns, combining strong authentication, encrypted communications and comprehensive audit logs so security teams can evidence robust controls to regulators and internal audit functions.
Telemetry, Dashboards & Control
Use remote monitoring and telemetry dashboards to track device health, transaction volumes, stock levels, error rates and self-service KPIs so operations teams prioritize field visits, push updates through ViaOS and coordinate support partners based on live conditions, not periodic check-ins.
Benefits & Outcomes
Kiosk-Enabled Self-Service at Scale
Shift routine SIM and bill journeys to kiosks, reducing queues and handling costs while materially increasing self-service adoption across high-traffic telecom locations and service categories. (McKinsey & Company)
24/7 Availability
Extend service coverage beyond flagship stores by deploying rugged kiosks in malls, transit hubs and campuses, providing 24/7 access to key telecom services without full branch staffing.
Standardize KYC and SIM registration Flows
Standardize KYC and SIM registration flows with controlled steps, documentation and logs so every kiosk activation meets telecom regulations, internal risk policies and audit expectations consistently across markets
Intuitive Self-Service Telecom Journeys
Give customers intuitive, language-appropriate journeys for activations, re-registrations, plan changes and payments, available whenever locations are open, improving perceived convenience, speed and transparency of telecom service interactions.
Actionable Insights Across Kiosk Fleets
Provide CTOs and CISOs with consolidated telemetry on kiosk health, usage, fraud flags and failed transactions to inform investment decisions and targeted resilience, security and experience improvements. (hub.kpmg.de)
Other Industries where Self-Service Kiosk Makes an Impact
Banking & Financial Services
Banking customers can open accounts, update details, pay loans and manage cards at secure self-service kiosks, reducing counter queues and extending branch capability after hours.
Healthcare & Hospitals
Hospitals and clinics use kiosks for patient check-in, bill payment, wayfinding and feedback, improving front-desk throughput while protecting privacy with controlled, guided workflows.
Government Services
Government agencies deploy kiosks for license renewals, fee payments, appointments and document submission, making public services accessible, transparent and predictable without always requiring staffed counters.
Telecom & Retail
Retailers place kiosks in-store to handle product lookup, loyalty account services, click-and-collect orders and returns, giving shoppers faster options and freeing staff for high-value assistance.
Education & Universities
Universities and schools offer kiosks for enrollment, fee payments, ID card services and campus information, reducing administrative queues and giving students flexibility to manage tasks themselves.
Hospitality & Travel
Airports and airlines rely on kiosks for check-in, bag-drop, boarding passes, disruption rebooking and feedback, easing pressure on counters and improving passenger flow at busy hubs.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
Track kiosk utilization, successful transactions, wait-time reduction, operational cost reduction, self-service adoption rate, incident resolution speed and customer satisfaction linked to kiosk interactions to see whether self-service is genuinely improving outcomes and relieving front-line teams.
Kiosks typically integrate via secure APIs or middleware with telecom CRM, billing, number inventory, fraud management and document repositories, with ViaOS orchestrating data exchange so each transaction respects existing business rules and system hierarchies.
Architectures can support on-premises, private cloud or hybrid deployment models, chosen according to your security policies, data residency requirements and integration patterns, while still allowing you to benefit from modern observability and automation practices.
Security combines hardened operating environments, biometric scanners where required, encrypted communications, role-based access, audit logging and KYC workflows configured to follow local telecom regulations and internal risk guidelines agreed with your security and compliance teams.
Timelines depend on the number of kiosks, locations, integrations and regulatory checks. Many teams start with a focused pilot to validate journeys, controls and KPIs before scaling to nationwide deployment.
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