Retail Customer Experience Solutions
Design faster, fairer in store journeys that cut wait time and reduce walk aways.
We’ve worked with some great companies
Retail CX, Outcomes First
Retail Customer Experience Solutions
Retail customer experience depends on wait time and how quickly shoppers get help. Wavetec brings together queues, appointments, digital signage, people counting and customer feedback so stores can reduce walk aways, improve service levels and adjust staffing with real time dashboards.
Retail Realities, Quantified
Footfall is volatile, space is finite, and patience is limited-queueing and capacity decisions directly influence revenue and loyalty. Independent indices track these shifts.
Peaks and Queues
Seasonal spikes and service bottlenecks increase walk aways and reduce conversion.
Fragmented Journeys
Uncoordinated appointments, pickup flows and linear queues create congestion and inconsistent service.
Blind Spots
Without footfall and experience measurement, issues go unnoticed and improvements stall.
Enhanced Customer Experience
How the Stack Fits
Built for Measurable Store Performance.
Queue Management
Manage virtual and linear queues across service desks and pickup points. Regulate occupancy, support mobile entry, notify by SMS and publish wait times to displays for fair service.
Online Appointment Booking
Offer online appointment booking for fittings, consultations, technical help and personal shopping. Smooth peaks, align staffing and blend walk ins with scheduled customers.
Digital Signages
Consum, one of Spain’s fastest-growing supermarket cooperatives deployed 1500 of wavetec’s digital signage screens across 500+ stores to provide real-time updates on queue status, waiting times, and dynamic promotions.
Proven Retail Impacts
Aligning queues, content, and staffing cuts friction and recovers sales otherwise lost to walk-aways; improved CX correlates with loyalty and revenue.
26%
Improvement in shopper efficiency
53%
Improvement in brand perception
32%
Reduction in cart abandonment and walk away rate
Featured Retail Solutions
WhatsApp Virtual Queuing Solution
Enable customers to join queues via WhatsApp, reducing wait times and improving experience.
Mobile-Q – Virtual Mobile Queuing App
Customers join queues from smartphones with real-time updates, improving efficiency.
UNO-Q Linear Queuing
Single-line system that streamlines customer flow and reduces wait times.
SafeQ People Counting
Monitor foot traffic in real time to optimize space and service.
Customer Feedback System
Collect and analyze customer feedback in real time to improve service quality.
Ticket Dispenser
Automate ticket issuance to manage queues efficiently and reduce customer wait times.
Integrations
Built for Retail Stacks
Connect with POS, workforce management, BI/analytics, and marketing tools; align with occupancy thresholds and privacy approaches appropriate to your markets. Reviews emphasize privacy-by-design.
Where it Fits Best
Typical deployments by format and service model.
Service Counters
Manage returns, exchanges, customer support, and billing with fair virtual/linear queues and digital signage. Publish live waits and call next via screens using real-time queue updates.
Online Order Pickup
Stagger arrivals with appointments and SMS updates to protect pickup service levels and reduce congestion.
Consultations
Schedule fittings, personal shopping and device advice with reminders and capacity rules.
Self-Service Points
KYC/card issuance kiosks for loyalty programs and account tasks reduce desk load so staff can focus on assisted sales.
Peak Readiness
Prepare holiday playbooks with occupancy rules, extra service lanes, targeted signage and staffing adjustments.
Proven in the Field
Explore deployments across formats and regions.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product.
Most retailers first see reductions in waiting time and walk-away rate, followed by steadier occupancy, higher CSAT/NPS, and better SLA adherence. Independent indices link stronger CX to loyalty and revenue impact. (Forrester)
Via APIs and connectors to POS, WFM, BI, and messaging/SMS. Queue/appointment events can inform staffing and content rules, while dashboards consolidate KPIs for store and HQ.
Pilots for a few counters can go live quickly; multi-store rollouts follow phased playbooks for training, content, and data governance. Timelines depend on integrations and hardware readiness; current retail trendlines emphasize rapid iteration. (Deloitte)
Journeys can be configured to minimize personal data, enforce retention, and align with regional privacy expectations; people counting and in-store analytics should reflect privacy-by-design principles. (ScienceDirect)
Yes. Digital signage and queue endpoints can reuse existing screens and peripherals where compatible; guidance for virtual queue design and live wait communication is well-documented. (Harvard Business Review)
Still have questions?
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