Patient Flow for Hospitals and Clinics
Digitize arrivals, reduce wait times, and coordinate patient flow management across OPD and clinics with integrated appointments, check-in, signage, and analytics.
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For Healthcare Leaders
Coordinate Patient Journeys
Hospital and clinic queue management coordinates check-ins, arrivals, calling, and discharge so visits run on time. Wavetec’s platform combines online appointments, virtual/linear queuing, healthcare check-in kiosks, and digital signage to set clear ETAs and ease waiting rooms. AI and Spectra analytics forecast peaks and track wait, service, no-shows, and abandonment.
Capacity Mismatch
Staffing and room allocation lag behind peaks, creating bottlenecks across outpatient clinics, diagnostics, and discharge. (NHS demand and capacity guide).
Communication Gaps
Patients and staff lack timely status updates, increasing anxiety, inquiries, and missed appointments (Int. J. Emerg. Med.).
Enhanced Phygital Experience
Unified Patient Flow
Connect digital scheduling with onsite orchestration to reduce delays and improve communication.
Online Appointment Scheduling
Self-Service Check-in Kiosks
Touch or contactless check-in and registration, ID capture, and tokening integrated with HIS/EHR workflows.
Spectra Analytics and Live Data
Monitor wait and service times, throughput, and abandonment; feed real-time calls to signage and dashboards.
Measured Gains
Measured, continuous improvements across experience and efficiency – validated by patient-reported outcomes and operational KPIs.
40%
Reduced average wait times
25%
Increase in staff productivity
30%
Higher customer satisfaction
Healthcare Transformation Solutions
WhatsApp Appointment Scheduling
Let patients book, confirm, and reschedule via WhatsApp; send reminders and arrival prompts to smooth demand.
Digital Signage for Hospitals
Publish counter calls, directions, preparation steps, and readiness alerts to reduce uncertainty.
Virtual Queuing
Allow patients to join the queue remotely via QR/kiosk reducing waiting room congestion.
Spectra Dashboard
Real-time views of arrivals, SLAs, and queue depth help leaders and emergency response teams balance counters and rooms proactively.
Patient Feedback System
Collect and analyze patient feedback in real time to improve service quality.
Linear Queuing
Single lines distribute patients fairly across counters, reducing line-jumping, balking, and perceived wait anxiety.
Integrations
Built for Healthcare IT
Standards-based integration with EHR/HIS, support for FHIR/HL7, SSO, role-based access, and practices aligned with HIPAA and ISO 27001.
Where It Fits Today
Design flows for each setting; reuse data and rules across department
OPD Arrivals
Pre-booked and walk-in routing to specialties; real-time counter calls on signage.
Emergency Fast-Track
Triage-based priority tokens and family notifications.
Diagnostics and Labs
Slotting by modality; prep instructions via digital screens.
Pharmacy Dispensary
Ticketing with readiness alerts; reduced crowding.
Billing and Discharge
Appointment-like slots for admin steps; transparent queue status.
Trusted Healthcare Clients and Case Studies
Selected healthcare deployments demonstrating measurable flow improvements.
20 Jan 2025
Bank of India
Reduced customer wait times by 30% using queue management and self-service kiosks.
19 Jan 2025
SBI (State Bank of India)
Streamlined branch traffic with digital signage and appointment scheduling.
18 Jan 2025
Emirates NBD
Improved customer journeys using virtual queuing and WhatsApp notifications.
Frequently asked questions
Everything you need to know about the product and billing.
Via standards such as HL7 and FHIR, plus REST APIs. Typical exchanges include patient demographics, appointments, visit status, and service routing. SSO and RBAC supported.
Waiting-time averages/percentiles, service time, throughput, SLA attainment, abandonment, staff utilization, and experience scores (e.g., HCAHPS-related domains).
Pilots can start department-by-department. Timelines depend on integrations, hardware readiness, and training scope.
Practices align with HIPAA and ISO 27001. Data access is role-based; logs and retention policies are configurable per site policy.
Yes. Many hospitals begin with virtual queuing and appointments, then add kiosks and signage as volumes grow.
Still have questions?
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