Tony’s Fresh Market Elevates Customer Service with Wavetec’s Meat Queue Solution

Tony’s Fresh Market, a beloved family-owned grocery chain in the Chicagoland area. Founded by Italian immigrants Tony Ingraffia and Domenico Gambino, they have a presence in 21 locations, with over 400 vendors, and a very dedicated customer base. Committed to quality, affordability, and top-notch service, Tony’s Fresh Market has partnered with Wavetec to enhance their customer experience. 

Wavetec introduced Meat Queue Solution which has been very famous amongst US top retail supermarkets for their meat and deli sections.  The solution integrates to scales which makes it much easier for staff to manage and control the queue for customers at the meat section. This solution includes ticketing kiosks for easy ticket generation, SMS integration for real-time updates , scale integration, and digital signages to inform customers when their order is ready.

Moreover, these improvements will lead to increased efficiency. In the meat section, dispersing customer traffic will enable the staff to process more orders efficiently. At the checkout, better resource allocation during peak hours will improve operational efficiency, allowing Tony’s to serve more customers effectively.

At Wavetec, we’re committed to delivering innovative solutions that enhance customer service and customer satisfaction. We look forward to continuing our partnership with Tony’s Fresh Market and other forward-thinking retailers.