Ahmed Fraz
Chief Executive Officer
At Wavetec, Customers are at the heart of everything we do and we strongly believe that our success is fueled by the satisfaction of our valued customers.
Tobias Bessone
Deputy CEO
During the year 2022, we continued to expand our global reach to over 80 countries. Moreover, our group revenue continues to grow, fueled by new innovations such as Self Service Kiosks (Azimut), IT Infrastructure, CX Services, and WhatsApp Solutions to mention but a few, all of which would have not been possible without the support of our clients, and extraordinary efforts of everyone at Wavetec.
CASES IN FOCUS 2022
HSBC
HSBC deploys Wavetec’s Enterprise Queue Management Solution in Mexico to reduce wait times and monitor branch performance.
CALPERS
CalPERS Chooses Wavetec’s Enterprise Queue Management Solutions to Enhance Customer Experience for 1.5 Million Members in California, USA.
DU
Telecom selects Azimut to deploy over 200 Smart Self Service Kiosks across the UAE as part of Du’s Digital Transformation journey, to reduce waiting time at their stores and provide an alternate delivery channel.
BANK ALFALAH
Bank Alfalah has deployed a massive network of Azimut’s CQuick kiosks in Pakistan. Cash Deposit Machines have been installed across 360 bank branches, bringing in approximately $1 Billion of cash deposits annually.
GREEN LINE BRT
Bus Rapid Transit, commonly known as BRT Greenline Karachi in Pakistan, is a fully segregated Bus Rapid Transit (BRT) system operated with the “world’s first” biomethane hybrid bus fleet. The System Integration Provider for Green Line BRT is Wavetec.
BANORTE
Utilizing Wavetec’s WhatsApp Queuing & Appointment solutions, Banorte generated 27 million WhatsApp tickets, simplifying the banking experience for its customers in Mexico.
CRDB
Wavetec revamps the customer service experience of CRDB, a commercial bank in Tanzania with our Digital Signage, Customer Feedback, and Enterprise Queue Management Solutions.
SWISS POST
Our Cloud Enterprise Queue Management System will be deployed at over 200 Swiss Post locations across Switzerland to optimize user journeys and improve customer experience.
TOP NEWS 2022
WORLD FEDERATION OF EXCHANGES
We’re pleased to announce that Wavetec will be sponsoring the World Federation of Exchanges 2022 Annual Meeting at the Malta Stock Exchange, taking place from the 27th until the 29th of September.
ISO 27001
Wavetec has successfully renewed its ISO 27001 certification, signifying the organization’s continuous efforts to prioritize information security and ensure compliance with international standards.
SERVING FINANCIAL INSTITUTIONS
Wavetec’s goal to serve the banking industry has successfully transformed 50+ bank clients globally.
INTERSEC
Wavetec proudly participated in this year’s Intersec Saudi Arabia Show in collaboration with our esteemed partner, Al Alamya Group.
AZIMUT MAGAZINE
Azimut’s SIM Dispensing solution was featured in a bi-annual Corporate Magazine produced by NEC XON, a leading ICT solutions provider out of South Africa.
AFCM
The Arab Federation of Capital Markets (AFCM) Annual Conference 2022, to be held 29-30th March, is a virtual event organized by AFCM
Group of companies
Barcelona | Dubai | New York | Karachi | Lima | Nairobi | Riyadh | Santiago | Mexico City