Calculate the ROI of investing in our queuing and self-service solutions Learn More

Unlock the full potential of our solutions!

Get a Free Demo

Spectra Queue Analytics Software

Control the Customer Experience with Spectra Queue Management Software

Connect with your customers before they arrive. Spectra will change the way your business operates at the sharp end, where the customers are. We put you at central control of your customers experience

QUeue management software
Group 2
spectra logo

Overview       Features       Reporting

Create seamless, intuitive customer journeys that transcend across channels

Vector Smart Object 3

An enterprise queuing system software that integrates with all peripheral devices to minimize customers efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra allows you to redefine the way your team will handle customers when they visit your branch.

Group 9

Spectra enables you to predict
your customer needs

Spectra, world’s leading Queuing Software for Enterprise and SMEs

Spectra is built on a modular platform which can be configured and customized to suit your specific business requirements. It offers unique features from the very start of the customer journey to integrating with external platforms.

Spectra queuing system software is powering some of the most critical customer journey products offered by Wavetec which includes

Online appointment booking & Scheduling, Virtual Queuing, Mobile Queuing, WhatsApp Queuing, Web Ticketing, SMS Tickets, Customer Feedback and the real time monitoring and reporting.

Virtual Queue Management Helping with Social Distancing

Wavetec’s primary focus is to support you, your business and the safety and continued service to your customers. Our goal is to limit the chance of virus spread and equipping you with solutions that can help you organize, engage and measure customer experiences.

 Designed to deliver great Customer Experience & Proven Results

null
Increases in branch sales by 20%
null
Greater competitive advantage by leveraging on insights
null
Reduced customer walkaways
null
Increased NPS rating by reduction in wait times
null
Increased customer and brand loyalty
null
Realtime decision making with AI & BI tools

Designed to empower different industries

Globally more than 2 million people pass through our customer
experience solutions, daily.

null
Banking

Provide an omni-channel branch experience for digital, linear & non-customers

null
Retail

Increase sales, reduce costs and optimize store management

null
Telecom

Improve customer onboarding, service dispensation and visitor flows

null
Government

Proven technology solutions for successful public governance and service delivery

null
Healthcare

Efficient outpatient flows and management for high risk and high foot traffic areas

null
Education

Ensure student & staff safety during admissions & exams with customizable solutions

Wavetec Blog

Expect fresh, well-researched and industry-centric blogs, interviews and opinion pieces.
And subscribe to stay up-to-date.

3 Dashboards your Bank Needs for Smooth & Successful Customer Flow Management

The Benefits of Self-Service Kiosks: A Business Owner’s Guide

Wealth in Public Health – A case for Healthcare Management Solutions

Enter the arts of the ‘New Normal’, Freshly Digitized with Self-service, Crowd Management Solutions

English