What is a Self-Service KIosk?
A self-service kiosk is an interactive touchscreen system or tablet that allows customers to access information or services without directly interacting with a person. Implementing self-service kiosks can enable businesses to scale operations more quickly and efficiently while reducing costs.
Visitors can perform self-service activities independently without waiting for employee assistance, allowing employees to focus on tasks that provide more value to customers.
Self Service Machine Solutions by Wavetec
Self Service Kiosk for Banking & Cash Management
Financial institutions adopt software solutions that integrate with self service kiosk machines and provide services like Account Opening, Instant Card Issuance, Cash and Cheque Deposit.
Self Service Kiosk for
Telecom
Wavetec’s SIM Dispensing Kiosk supports customers in registering for a new SIM card, topping-up mobile balance, or changing mobile package plans efficiently and remotely.
Smart Intergration With
ViaOS
ViaOS helps integrate the current on-ground systems with real-time dashboards, BI tools, and advanced software features that can simplify the entire process.
Types of Self-Service Kiosks
Explore the diverse range of self-service kiosks tailored to meet the specific needs of various industries and applications.
Self-Checkout Kiosks
Self-checkout kiosks let customers perform their checkout independently without intervention by a cashier. These machines are found in large supermarkets and are easy to navigate. They offer multiple payment options, such as cash, card, or mobile wallet.
- Reduce checkout lines and enhance customer satisfaction.
- Allow faster and more efficient shopping experiences.
- Minimize labor costs by reducing the need for additional staff.
- Improve operational efficiency with simplified processes.
Ticketing Kiosks
Ticketing kiosks allow users to purchase tickets for events, transportation, and other services quickly and conveniently. These kiosks can be placed in various locations, including train stations, airports, and entertainment venues.
- Provide 24/7 access to ticket purchasing services.
- Reduce wait times and improve customer experience.
- Agree to quick and secure transactions.
- Integrate with existing ticketing systems for seamless operations.
Bill Payment Kiosks
Bill payment kiosks offer a convenient way for customers to pay their utility bills, phone bills, and other expenses without human assistance. These kiosks can accept various payment methods and provide instant transaction confirmation.
- Simplify bill payment processes for customers.
- Offer multiple payment options, including cash, card, and digital wallets.
- Reduce queues at customer service centers.
- Provide secure and reliable payment processing.
Cash & Check Deposit Kiosks
Cash and check deposit kiosks automate the process of depositing cash and checks, making it easier for customers to manage their finances. These kiosks are commonly used in banks and financial institutions to provide round-the-clock deposit services.
- Enable 24/7 cash and check deposit services.
- Reduce the need for teller interactions, freeing up staff for other tasks.
- Increase security with advanced deposit verification systems.
- Improve customer convenience with fast and easy deposit processes.
Self-Order Kiosk
Service and quick-service establishments use self-order kiosks to allow customers to place their orders without waiting for a cashier. These kiosks add to the dining experience by providing a quick and efficient ordering process.
- Reduce wait times and improve order accuracy.
- Allow customers to customize their orders quickly.
- Increase order size through upselling and cross-selling opportunities.
- Free up staff to focus on food preparation and customer service.
Information Kiosks
Information kiosks give users easy access to information and services, such as directions, product details, and customer support. These kiosks are used in malls, airports, and public buildings to enhance user experience.
- Offer 24/7 access to information and services.
- Improve customer engagement and satisfaction.
- Provide interactive and user-friendly interfaces.
- Boost wayfinding and navigation in extensive facilities.
Industries We Serve
Healthcare Self-Service Kiosk
Simplify patient check-ins and appointment scheduling, improve data accuracy with self-service registration, improve patient flow, and reduce administrative burdens in healthcare settings.
Telecom Self-Service Kiosk
Our kiosks simplify SIM card dispensing and registration processes, offering top-up services and package changes efficiently and reducing customer wait times while enhancing service delivery.
Self-Service Banking Kiosk
Facilitate cash deposits, card issuance, and account management with secure, 24/7 banking services, improving branch efficiency and reducing operational costs for financial institutions.
DMV Self-Service Kiosk
Automated vehicle registration and driver’s license renewals, reducing queues and wait times at DMV offices and offering convenient, 24/7 access to essential DMV services.
Airport Self-Service Kiosk
Streamline check-ins, boarding pass issuance, and baggage drops, enhancing passenger experience with quick, efficient service and reducing congestion to improve airport operations.
Benefits of Self-Service Kiosks
Wavetec Has Helped 100+ Brands Reduce Wait Times
Improve Customer Experience With Self Service Machines
We are using data and technology
in unexpected and brilliant ways to transform customer experience around the globe
Intuitive Layout
Advanced and intuitive interface for a smoother experience with multiple service options
Integrative Capacity
Can seamlessly integrate with third- party apps and back-end systems
Customization
Hardware & Application can be customized as per requirements.
24/7 Service
Operational capability to serve customers 24/7
Find Out How Wavetec Can Help You Increase Customer Satisfaction With Its Proven Self Service Products
Your Questions, Answered!
Frequent questions we get regarding Self Service Kiosks
Self-service solutions are those that provide consumers and employees with tools and information which they can utilize to find answers to their questions, service their specific needs and have a wholly improved encounter with a product or service. Premised on the service/product promised and its delivery, self service is a means of helping the client help themselves.
These solutions are geared towards giving your business the competitive edge it needs to accelerate client onboarding cost effectively and with increased profits.
Self-service kiosks are designed differently to withstand the environmental factors of being placed outside. In these instances, the structures must be designed and engineered to be weather-resistant, secure, durable, and safe for all outdoor conditions.
Self service is an evolved form of customer service. In a post-pandemic world, social distancing and contactless solutions have gained popularity. Safety included, customers also dislike a long and tedious wait, and prefer a seamless and frictionless process.
They know what they need and would prefer to avail of it without unnecessary contact and interactions. Self service kiosks take all these concerns into account when offering their innumerable solutions. Additionally the data collected during this process is utilized by the company in question to improve the visitor management further. The modern client needs self service.
Yes! While self-service kiosks have been highly used in the QSR industry, countless other industries can utilize the benefits of this technology, too. From wayfinding to registration capabilities, self-service kiosks offer unlimited opportunities for other industries like automotive, grocery, home improvement, retail, hospitality, cannabis dispensaries, etc.
There are various payment options available for kiosks, and which ones to utilize depends on a business’ needs. Self-service kiosks offer a” pay at the corner” option for those customers who pay with cash and also accept credit cards in many restaurants. In addition, increasing numbers of QSRs and fast casuals are experimenting with kiosk programs that can dispense cash to eliminate the need for patrons to take their orders at the counter.
- Retail – supermarkets, clothing stores, household stores
- Banks
- Telecom
- Airlines and Airports
- Government/Public offices
- Restaurants
- Schools/ Universities
- Healthcare
- Corporate
- Transportation
Fortunately, many kiosk software providers have open APIs that can work with a variety of point-of-sale systems, making them perfectly capable of connecting with different systems. The only caveat might be if a POS system itself is not available to interfacing with other software programs.