Self-Service Kiosk Solutions for Banking & Retail
Automate transactions and remove service friction with modular kiosk hardware and device management software.
Trusted by 4,000+ companies.
Trusted by leading organizations
Optimize Queues and Service Delivery
Deliver secure 24/7 self-service for cash and cheque deposits, instant card issuance, SIM dispensing and retail checkout while integrating with core banking, POS and analytics systems. (Accenture)
Actionable Intelligence From Every Kiosk Interaction
ViaOS helps integrate the current on-ground systems with real-time dashboards, BI tools, and advanced software features that can simplify the entire process. (Wavetec)
Real-Time Monitoring
Unify transaction, interaction and queue signals into scheduled reports and exportable dashboards to reveal throughput, peak load windows, and common drop-off points for targeted operational improvements.
Seamless Integration
Map session flows and event traces to prioritize UI changes, software patches, and staffing adjustments without heavy engineering effort or long integration projects.
Flexible Deployment
Automate alerts and scheduled data exports to BI or incident systems so service teams receive timely operational and security signals.
Key Features & Capabilities
Cheque Deposit Machine
Accept single cheques and cash with MICR and UV image capture, TIFF/JPEG archival and endorsement features. Integrates with reconciliation and posting workflows using secure APIs and middleware connectors for automated back-office posting.
Instant Card Issuance
Perform KYC, personalize and dispense cards at branch or outreach kiosks; supports encoding, activation and secure hand-off to issuing systems via encrypted integration channels for controlled personalization workflows.
SIM Dispensing Kiosk
Guide users through registration and provisioning workflows with OCR document capture and secure provisioning. Designed for airport and retail deployments with offline mode and periodic sync for constrained networks.
Analytics & Queue Integration
Push session and transaction events to queue management and analytics tools, enabling blended digital/physical workflows and scheduled exports to enterprise BI platforms. Use these exports to populate Spectra dashboards and trend reports.
Payments, Security & Compliance
PCI/EMV-aware payment modules, contactless NFC, mobile wallet and QR acceptance, encrypted transaction logs, secure boot and role-based access provide defense in depth for regulated environments.
Benefits & Outcomes
Reduced Waiting Times
Reduce average customer wait time by shifting common tasks to kiosks so queues shorten and staff focus on higher-value requests. (Accenture)
Improve Transactions
Improve transaction throughout through dedicated self-service lanes and optimized UIs that increase transactions per hour and smooth peak-period processing. (Deloitte)
Extend Service Hours and Convenience
Extend service hours and convenience with secure 24/7 kiosks handling deposits, issuance and checkout outside normal branch/store hours.
Lower Operational Costs
Lower operational costs by automating routine tasks, reducing manual entry and decreasing queue handling overheads across branches and retail sites. (Deloitte)
Increase customer Choice and Satisfaction
Increase customer choice and satisfaction with intuitive UIs, biometric KYC options and remote video-assist for assisted self-service experiences. (Accenture)
Where It Makes an Impact
Banking & Financial Services
Enable deposits, account opening and card issuance with secure integrations to core banking and settlement flows.
Healthcare & Hospitals
Check-in kiosk, patient registration and card issuing reduce desk congestion while integrating with patient administration and billing systems.
Government Services
Automate citizen registration, documentation capture and secure card issuance for licenses, IDs and permits.
Telecom
Deploy SIM dispensing and top-up kiosks in retail and airports, providing rapid provisioning with registration and operator workflow enforcement.
Retail & Malls
Combine checkout, returns and promotions through kiosk-driven interactions and integrated displays to reduce lines and improve conversions.
Education & Universities
Support student ID issuance, campus payments and library services with integration into campus management systems.
Wavetec’s queue management solutions have significantly improved our customer experience by reducing wait times and optimizing service efficiency.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
Track transactions per hour, average transaction time, retry/error rates, uptime/SLA adherence and customer satisfaction. Use scheduled exports to trend these metrics and measure operational impact.
Kiosks integrate via RESTful APIs, secure batch file exchange, or middleware connectors; standard adapters connect to core banking, POS/KDS and analytics platforms for event streaming.
We support cloud, private-cloud and on-prem options. Device software supports offline operation with periodic sync for areas with constrained connectivity.
Payment modules are PCI/EMV-aware, communications are encrypted, logs are auditable, and role-based access plus secure boot reduce operational risk.
A single-site pilot can be delivered in weeks; multi-site rollouts require phased planning for integrations, certifications and hardware provisioning. Timelines vary by scope.
Ready to deploy kiosks?
Book a demo or chat with a specialist to tailor kiosks to your service model.