Linear Queuing System for Single Line Service
UNO-Q is a plug and play, ticketless call-forward system that streamlines a single physical queue across multiple counters for faster, fairer service.
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Linear Queuing
Optimize Single-Line Service Efficiency
UNO-Q is a linear queuing system that manages one physical line feeding multiple service counters. Staff calls the next customer using simple controls while displays and audio direct customers to the right counter.
Make Call Forward Effortless
Reduce confusion, improve fairness and help teams serve more walk-in visitors with steadier counter utilization.
Visible Service Flow
See how many customers are waiting, which counters are available and where slowdowns start, so supervisors can keep the single line moving with fewer interruptions.
Reduce Counter Idle Time
Spot gaps between calls and uneven workloads across stations, then adjust staffing and counter assignment to maintain a steady pace during peak walk in periods.
Deliver Clear Directions
Use consistent on screen and audio prompts so customers know where to go when called, reducing disputes and hesitation at the counter.
Key Features & Capabilities
Single Line Call Forward
UNO-Q manages one physical line feeding multiple counters using first come, first served logic. Staff call the next customer with simple controls while displays and audio prompts guide customers to the right counter. This reduces confusion and keeps walk in service orderly.
Ticketless Walk-In Experience
Customers do not need paper tickets to understand where they are in the line. Clear call forward messaging and visible counter status helps people feel progress, which reduces line anxiety and makes the waiting area easier to manage at busy times.
Fast Site Rollout
UNO-Q is designed for quick deployment with minimal operational disruption. Standard components, guided setup and straightforward staff workflows help many locations go live efficiently, especially when you need to standardize the same single line experience across sites.
Scalability Across Counters
Support a small set of counters or larger service areas while keeping the same single line discipline. UNO-Q works across different floor plans and counter groupings so customers follow one clear flow even as your service footprint grows.
Integrations and APIs
UNO-Q can share queue and service events with CRM, ERP or analytics tools using APIs or middleware. This enables unified reporting across locations and helps teams connect operational performance to staffing plans and service outcomes.
Security and Compliance Controls
Wavetec operates under an information security program aligned to ISO 27001 and SOC 2. Data handling can be configured to support privacy requirements in regulated environments, especially when queue events are connected to other business systems.
Benefits & Outcomes
Reduced Waiting Times
Increase customers served per hour by pooling one physical queue across multiple counters, reducing idle time and improving throughput (International Journal of Scientific & Technology Research).
Enhanced Customer Satisfaction
Reduce perceived waiting times with clear audio-visual prompts, visible progress and transparent first-come-first-served queues that align waits with expectations (Journal of Retailing).
Improved Operational Efficiency
Lower walkaway rates by offering predictable queues where customers see movement, understand likely waits and feel less tempted to abandon lines (Springer Queue Abandonment Study).
Data-Driven Decision Making
Improve staff utilization by monitoring counter performance, reallocating underused capacity and aligning staffing with peak footfall hours using data-driven operations (Accenture Banking Operations Insights).
Increased Employee Productivity
Strengthen sales opportunities by combining queue management with signage that promotes services and offers while customers wait, increasing awareness and average order value (Forrester).
Where Linear Queuing Makes an Impact
Banking & Financial Services
Standardize walk in counter flow and reduce line disputes at teller stations and service desks.
Healthcare & Hospitals
Organize pharmacy and clinic counter queues with a single line that stays clear during rush periods.
Government Services
Keep licensing and municipal counters orderly with clear call forward guidance for walk in visitors.
Telecom
Manage activations, billing and device issues with one line that routes smoothly to the next available advisor.
Education & Universities
Handle peak day walk in traffic at admissions and student services with an orderly single line and clear counter calls.
Retail
Support service desks and staffed checkout support with a fair single line that reduces crowding during peak shopping hours.
UNO-Q has transformed how we handle walk-in traffic at our counters, giving us clearer visibility of queues and enabling staff to serve customers faster with fewer complaints.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
UNO-Q can support tracking of average waiting time, average service time, customers served per hour, counter utilization and walkaway trends, especially when combined with analytics tools or reporting modules in your broader CX stack.
UNO-Q can integrate via APIs or middleware to share queue and service data with CRM, ERP or CX analytics platforms, enabling consistent reporting and a unified view of in-branch performance across locations.
UNO-Q is primarily a hardware-based, on-premises linear queuing solution installed in your branches or service locations. Data integrations and monitoring components can be designed to align with your preferred cloud or data-center architecture.
Wavetec operates under an information security management system certified to ISO 27001 and SOC 2, with processes designed to support GDPR and healthcare privacy requirements, helping safeguard sensitive operational and customer data.
Implementation timelines depend on the number of sites and counters, but plug-and-play design allows many locations to go live quickly once hardware is installed, staff are trained and integrations are configured.
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