NIB Bank has been providing services to 450,000 customers through a country wide network of 179 branches all over Pakistan. It is one of the fastest growing banks in Pakistan with the aim to become a high performance bank with innovation, customer service and inspired employees.

Being a customer centric bank it focuses on creating experiences for their valued customers and to enhance this experience they have yet again chosen Wavetec’s Electronic Queue Management System (EQMS).

The Solution

With the increasing number of customers each day, NIB is challenged to manage long customer queues. Being a customer centric organization NIB has selected 50 Queue Management Systems to further strengthen their network and taking the total number of installations to 70+. Wavetec’s Electronic Queue Management System is a complete solution which does not only manages long queues but also helps the management in assessing real time performances such as customer wait time, average service time and employee efficiency. It also provides advanced tools to prioritize service for their priority customers. NIB selected Wavetec’s Electronic Queue Management System in order to achieve superior business value and customer satisfaction. This will make certain that customers have a positive experience and employees provide high performance services.