Virtual Queuing for Modern Service
Let customers join queues remotely via web, QR, WhatsApp, or mobile. They will receive ETAs and updates, while teams manage demand with real-time insights across branches.
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Phygital CX Platform
Replace lines with remote convenience
Mobile queuing lets customers join remotely via web, QR, WhatsApp, or mobile, receive real-time ETAs and updates, while teams view demand, integrate with CRM/ERP integration, and prepare capacity.
Turn Data Into Insights
Spectra empowers organizations to monitor customer flow, optimize service
operations, and make smaller, data-driven decisions in real time.
Join From Anywhere
Customers enter the queue before arriving via web link, QR poster, or WhatsApp, reducing on-site congestion and friction (PwC’s “frictionless” retail guidance).
Predictive ETAs
Live data estimates service times and pushes progress updates; frequent, transparent wait-time updates improve experience (Harvard Business Review).
Omnichannel Notifications
Proactive alerts across WhatsApp, SMS, and email keep customers informed and lower inbound pressure (Forrester on proactive notifications).
Key Features & Capabilities
Online Appointment Scheduling
Customers book or reschedule online and automatically receive a digital queue ticket with an ETA. Reminders adjust when schedules shift, so people arrive closer to their turn. Staff see expected arrivals and plan for peaks without adding counters or floor space.
Customer Feedback (Online or Offline)
Collect quick ratings or short surveys on mobile, web, or kiosk immediately after service. Responses roll into simple trends highlighting delays, unclear steps, or staffing gaps so managers act on what matters and track improvements over time.
Dashboards, Analysis, and Reporting
View digital joins, current and historical waits, and show/no-show patterns. Export daily and location reports to compare performance, spot recurring peak windows, and decide when to open extra capacity or nudge arrivals with updates.
Online Ticket Queuing System
Visitors join from a link, QR or through the Virtual Queue App, and receive a mobile ticket. They can check positions, see ETA, and get counter calls. Fewer people wait in the lobby, and staff call the next person clearly and consistently.
Offline Ticketing
Walk-ins can take a paper ticket or scan a QR to switch to mobile updates. Both feed the same queue view, so agents manage one list while customers still receive clear announcements and guidance from anywhere.
Digital Signage Solutions
Screens show “now serving,” “up next,” and simple guidance messages. Paired with mobile notifications, customers don’t crowd the counter, and those outside the lobby know exactly when to approach.
Benefits & Outcomes
Eliminate Physical Crowding
Remote join and virtual check-in with ETA updates distribute arrivals across time, reducing on-site density and queuing friction (PwC).
Enhance Predictability
Clear ETAs and frequent progress updates set expectations and raise satisfaction (Harvard Business Review).
Raise Show Rates
Timed, proactive reminders reduce uncertainty and keep customers on track (Forrester).
Smooth Operational Load
Forecasting aligns arrivals with capacity; AI-driven scheduling places resources at the right time and place (McKinsey).
Strengthen Trust & Compliance
Transparent updates and governed data practices reinforce digital trust and loyalty (Deloitte).
Where Virtual Queuing Makes an Impact
Banking & Financial Services
Offer remote join, accurate ETAs, and teller integration for smoother peaks.
Healthcare & Hospitals
Manage outpatient flows with mobile/WhatsApp updates that reduce uncertainty before arrival.
Government Services
Provide transparent, accessible queues with multilingual messaging and digital tickets.
Telecom & Retail
Sync digital tickets with CRM and inventory to coordinate device support and service bays.
Education & Universities
Streamline student services with remote join and campus-wide notifications.
Hospitality & Travel
Improve help desks and employee service centers with pre-arrival updates and analytics.
Remote join removed lobby bottlenecks. Clear ETAs and timely updates keep visitors calm, while our teams prepare for peaks with fewer surprises.
Delte Air Lines
Frequently Asked Questions
Everything you need to know about the solution.
They scan a QR, click a link, or start a WhatsApp/mobile flow to get a digital ticket, track ETAs, and receive counter calls.
Wait time, service time, abandonment, throughput, and customer satisfaction (CSAT). Engagement analytics show digital joins, pre-arrival abandonment, and notification effectiveness.
REST APIs/SDKs sync tickets, appointments, and profiles with CRM/ERP/POS. SSO via SAML/OAuth streamlines user setup.
Multi-tenant cloud or on-prem, both with role-based access, audit logs, encryption in transit, and data-retention controls.
Yes, WCAG support, localization, and governance aligned with ISO 27001/SOC 2 readiness; confirm specifics with your Wavetec representative.
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