Patient Flow Management System
See why leading healthcare providers choose Wavetec to enhance their patient’s queue experience.
What is a Patient Flow Management System?
A Patient Flow Management System (PFMS) is a technology-driven solution designed to optimize patients' journeys throughout a healthcare facility. From check-in to discharge, it ensures that each step is efficiently managed, reducing delays and improving communication between staff and patients.
The system integrates several technologies to streamline patient movement, such as self-service kiosks, digital signage, and appointment scheduling portals. By automating key processes, PFMS reduces bottlenecks, speeds up service delivery, and allows healthcare providers to focus more on care than logistics.
An efficient Patient Flow Management System can significantly impact healthcare delivery by minimizing patient wait times, improving operational workflow, and increasing patient satisfaction.
Benefits of a Patient Flow Management System
35%
Reduction in customer waiting times
30%
Reduction in operational cost
15%
Increase in self service transactions
23%
Increase in customer satisfaction
Components of a Patient Flow Management System
Patient Check-In Kiosk
Simplifies the check-in process by allowing patients to register themselves, reducing front-desk workload, and expediting patient intake.
Digital Patient Status Display
Displays real-time patient status updates, keeping staff and patients informed of progress and wait times.
Appointment Scheduling Portal
Enables patients to schedule, reschedule, and cancel appointments online, minimizing manual administrative work and improving patient convenience.
Wayfinding Kiosk
It helps patients navigate the hospital quickly, reducing confusion and ensuring patients arrive at their appointments on time.
Patient Feedback System
It provides an easy way for patients to leave feedback, enabling the hospital to improve services based on patient experiences continually.
Calculate the RoI of investing in our customer flow management solutions
How Does a Patient Flow Management System Work?
The Patient Flow Management System manages the patient’s journey from arrival until departure. It starts with a self-check-in process where patients can input their information and register for their appointments.
From there, real-time data flows between the system and hospital staff, ensuring patients are seen in the correct order and within expected wait times.
Staff receive alerts about patient statuses, while patients are updated on progress through digital displays and mobile notifications. This flow of information ensures that patients are always aware of where they are in the process, and healthcare providers can efficiently coordinate care.
The system uses real-time data and automation to improve communication between patients and healthcare teams, ensuring a smooth and stress-free experience for everyone involved.
Highlights of U.S. Brand Stories
Milwaukee Brewers implemented the Wavetec UNO-Q Linear Queue System, aiming to streamline operations and...
Liberty Regional Medical Center USA
Liberty Regional Medical Center implemented the Wavetec Queuing System to revolutionize service delivery, streamline...
By implementing Wavetec's UNO-Q, Kohl’s transformed its retail operations, ensuring a smoother, more efficient,...
Northgate, America’s leading Hispanic Supermarket Chain, Partners With Wavetec To Enhance Customer Experience Across...
MARS, a leading retail group, operates a chain of M&M stores across the United...
Thrive Dispensaries by MariMed Inc. USA
Wavetec's Queue Management Solution: The Key to a Seamless Dispensary Experience at MariMed's Thrive...
San Diego County Collaboration
San Diego County implemented Wavetec's customer flow management solution that included the game-changing Lobby...
California Public Employees’ Retirement System or CalPERS is an organization based in the United...
Delta Airlines deploys Wavetec Self Service Queue Management softwares to manage passenger traffic effectively
ZARA, Apparel Industry leader keeping customer experience & safety a top priority
Key Features of the Patient Flow Management System
You can use these features to compare different options and discover the system that best suits your needs
Patient Flow Management System - FAQs
Frequent questions we get regarding the Patient Flow Management System
Patient flow software is a tool that helps healthcare facilities manage the movement of patients throughout their journey—from check-in to discharge, using real-time data, automated scheduling, and resource management features.
The patient flow procedure refers to the steps a patient goes through when moving through a healthcare facility, including check-in, appointment scheduling, treatment, and discharge. A Patient Flow Management System automates and simplifies this process.
Flow management in healthcare refers to coordinating resources, staff, and patient movement to minimize delays, reduce waiting times, and optimize service delivery. It ensures that patients move efficiently through their journey within a healthcare facility.
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