Wavetec, global leaders in customer experience and journey management solutions has officially announced the release of WhatsApp Enabled Virtual Queuing Solution.

The solution is fully integrated with Whatsapp, the most popular app for instant messaging. WhatsApp queuing is a fully integrated experience enabling the option to join a queue with real-time queue information.

This new innovative solution was designed to help global businesses to instantly adapt to the changing “New Normal” and continue to provide services to their customers.

Virtual Queue Management solutions through WhatsApp’s platform will eliminate the pain of waiting and allow customers to enter the queue via an existing application on their phone. Customers can now choose their desired service branch, get directions, receive notifications and take a ticket before they arrive.

WhatsApp Virtual Queuing by Wavetec comes with all pre-configured functionality and is available as a subscription model. 

Tobias Bessone, Deputy CEO Wavetec stated, “For over 20 years, Wavetec has been enabling powerful human-to-human experiences. This is yet another innovative solution by Wavetec to help global businesses during this pandemic. It is built on the premise of innovation and customer experience and is truly a touchless solution.”

How it Works

This solution makes it possible for businesses and their customers to maintain social distancing thus reducing the risk of virus spread.

WhatsApp Queuing is very simple, yet scalable to your needs, from a single store to hundreds of customers and stores. Moreover, the solution does not require any on-site installations making deployments instantly.

Learn more about Wavetec’s WhatsApp Virtual Queuing Solution

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About Wavetec

Wavetec is a multinational technology company based in Dubai, dedicated to the design, development, manufacturing and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer experience in service areas and retail stores. Wavetec helps businesses organize, manage and measure customer flow with its complete range of customer experience solutions.

Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago and Peru.